Sales Order Processor

VH Talent Limited; Narborough; On-site; GBP 28,000 - 29,000; Full time

Job summary

A recruitment agency is seeking a Sales Order Processor in Narborough. This role involves managing the full order lifecycle and ensuring customer satisfaction through effective communication and problem-solving skills. The ideal candidate will have experience in a B2B/B2C environment and strong administrative skills. The position offers competitive salary, annual leave, and comprehensive training.

Benefits

25 days annual leave + Bank Holidays

Reward Scheme

Profit Share

Qualifications

• Experience in sales order processing or customer service is advantageous.
• Ability to multitask and prioritize responsibilities.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Prepare accurate quotations and process customer orders.
• Liaise with suppliers and track order progress.
• Manage customer queries and complaints.

Skills

Strong customer service and communication skills

Confident problem-solver

High attention to detail

Solid administrative skills

Proficiency in Microsoft Office

Job description

Title: Sales Order Processor
Salary: £28,000 - £29,000 per annum
Working hours: Monday - Friday, 8:30am - 5:00pm
Location: Narborough, Leicestershire

VH Talent is delighted to be partnering with our client to recruit a dedicated Sales Order Processor. This is a key role within the business, responsible for managing the full order lifecycle, from initial enquiry and quotation, through to processing, fulfilment and aftercare. You'll ensure every customer receives a seamless, efficient and professional service.

We're looking for a confident, detail-oriented individual who thrives in a customer-focused environment, enjoys problem-solving and takes pride in delivering excellent support.

The Sales Order Processor:

• Serve as the first point of contact for customer enquiries via phone, email and live chat
• Prepare accurate quotations, ensuring all specifications and measurements are correctly captured
• Process customer orders efficiently using internal systems
• Liaise with suppliers, couriers and internal departments to ensure orders are delivered on time and meet service level agreements
• Track and update customers on order progress
• Manage customer queries and complaints, offering appropriate solutions and processing refunds when required
• Maintain accurate documentation and support wider administrative duties as needed

You'll Need:

• Strong customer service and communication skills
• Experience in sales order processing, customer service, B2B or B2C environments (advantageous but not essential)
• Solid administrative skills with the ability to multitask and prioritise
• High attention to detail and accuracy when recording order information
• Confident problem-solver with the ability to use initiative
• Proficiency across Microsoft Office packages (Word, Excel, Outlook)

What's in it for You:

• 25 days annual leave + Bank Holidays
• Reward Scheme
• Profit Share (subject to company performance)
• Monday-Friday, daytime hours
• Full training provided

VH Talent, your Permanent and FTC Recruitment Partner