Sales Operations & Customer Service Executive - German

One to One personnel Limited; Southend-on-Sea; On-site; GBP 29,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a German speaking Sales Operations & Customer Service Executive to join their team in Southend-on-Sea, UK. This role involves managing key accounts for leading fashion brands, ensuring customer satisfaction, and streamlining order processes. The ideal candidate will have fluency in German, B2B sales experience, and at least three years of relevant UK work experience. The position offers a salary of up to £35,000, 25 days of annual leave, and various benefits including a pension scheme and product discounts.

Benefits

25 days of annual leave + bank holidays

Workplace Pension Scheme

60% Discount on products

Annual pay review and/or bonus

Short Leave policy with approval

Qualifications

• Fluent in German is essential.
• Minimum 1-2 years general office experience.
• At least 3 years UK-based experience in a similar role.

Responsibilities

• Build strong relationships with account contacts.
• Manage orderbooks focusing on customer requirements.
• Keep the manager informed of customer challenges.
• Enter orders into the system when required.
• Work closely with Sales, Logistics, and Operations teams.
• Analyze orderbooks for challenges in shipping.
• Ensure orders are accurate before shipping.
• Communicate with key customers regularly.
• Assist in monitoring key performance metrics.
• Provide feedback on recurring issues.

Skills

Fluent in German

B2B Sales

Excellent communication skills

Organizational skills

Customer service passion

Excellent verbal and written communication

Attention to detail

Tools

Microsoft Office (Excel)

STYLEman

Job description

Central London | Monday-Friday | 40 hours | Up to £35,000

Fluent in German? This role is for you - candidates without it will not be considered!

Are you fluent in German and passionate about delivering exceptional customer service? Join our London team as a German speaking Sales Operations & Customer Service Executive, supporting some of the world’s most reputable fashion brands. You’ll manage key accounts, streamline order processes and play a pivotal role in ensuring customer satisfaction across their global portfolio. If you thrive in a fast‑paced environment and love building strong relationships, this is your chance to make an impact in the fashion industry.

One to One Personnel is proud to partner with a leading name in the industry and are currently seeking an experienced Sales Operations & Customer Service Executive who is fluent in German. You must be highly experienced, organised and detail oriented.

To be considered

Fluent in German. B2B Sales, a minimum of 1-2 years general office experience and you must have a minimum of 3 years’ UK based work experience in a similar role.

Preferred Skills

• Fluent in German (Essential)
• B2B Sales
• Minimum of 1-2 years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:
  • Excellent working knowledge of Microsoft Office, in particular, Excel
  • STYLEman experience is desirable, but not essential
  • Excellent communication and organizational skills
  • Passionate about customer service
  • An eye for detail
  • Excellent verbal and written communication skills

Roles and Responsibilities

• Responsibilities below apply to the customers/accounts within the DACH Region only which this role is accountable for:
• Build strong relationships with account contacts to understand their operational needs and service expectations
• Produce orderbooks focusing on customer requirements and business targets
• Keep your manager informed of any challenges with your customers/orders etc
• Enter orders into the system where required
• Manage and input customer data including, pricing, part numbers and VAS
• Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish
• Analyse orderbooks and inform customers and sales teams of any challenges preventing the orders from shipping
• Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening
• Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation
• Communicate and if necessary, visit key customers on a regular basis to review the shipping season, and prepare for the next one
• Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays
• Build and develop strong working relationships with external and internal customers
• Provide feedback on any recurring issues and help propose solutions to improve the customer experience
• Assist customers with pricing, credits, invoices and terms
• Attend any training and development courses
• All other duties and special projects as assigned

What’s in It for You?

• Up to £35,000 (depending on qualifications & experience)
• 25 days of annual leave + bank holidays
• Additional days holiday between Christmas and New Year if the Directors decide to close the business
• Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week
• 1-day WFH after probation and training at the company’s sole discretion (non-contractual)
• Workplace Pension Scheme
• 60% Discount on our products that we have on Ecommerce
• Sample sales 2+ times a year
• Short Leave – with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance
• Statutory sick pay
• Annual pay review and/or bonus at the Directors discretion

Ready to join the team? Get in touch with Louise at One to One Personnel to start your journey.