Sales Office Manager in Aylesford)

New Appointments Group; Aylesford; On-site; GBP 35,000 - 40,000; Full time

Job summary

A prominent hiring agency is looking for a Sales Office Manager in Aylesford, Kent. This full-time, permanent position requires an experienced leader to oversee daily operations of a sales office, ensuring excellent customer service and team performance in a fast-paced environment. Ideal candidates will have experience in the building materials or manufacturing industry and a strong focus on team development and customer satisfaction.

Qualifications

• Minimum 1 year of experience in a Sales Office Management or Supervisory role.
• Proven background in the building materials or manufacturing industry.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and motivate the sales office team.
• Act as a key point of contact for important customer accounts.
• Oversee customer enquiries and orders.

Skills

Team leadership

Customer service

Problem solving

Communication

IT proficiency

Tools

CRM systems

Microsoft Office

ERP platforms

Job description

Overview

Sales Office Manager

Full-time, Permanent

Based in Aylesford, Kent

Salary: £35,000 - £40,000, dependent on experience

Hours: Monday to Thursday 8:30am to 5:00pm, Friday 8:30am to 2:30pm (35 hour week, with 1 hour lunch)

Location: Fully office based

About the Role

We are seeking a highly motivated Sales Office Manager to lead the day-to-day operations of a busy sales office. This is a pivotal role, ensuring smooth processes, excellent customer service, and strong alignment with wider business goals. You will provide vital support to the Head of Sales, oversee the internal sales team, and work closely with external sales to deliver a first-class customer experience.

This role is ideal for someone who thrives in a fast-paced environment, enjoys motivating and developing a team, and has a strong background in customer service and order processing within the building materials or manufacturing sector.

Responsibilities

• Lead, support, and motivate the sales office team to achieve high performance and engagement.
• Act as the key point of contact for important customer accounts, building strong and lasting relationships.
• Oversee customer enquiries, orders, and issues to ensure they are resolved quickly and professionally.
• Monitor and improve response times to customer queries and orders.
• Work collaboratively with Operations, Finance, Marketing, and Logistics teams to ensure seamless communication and service delivery.
• Analyse processes and suggest improvements to enhance efficiency and customer satisfaction.
• Prepare and distribute sales reports, KPIs, and data analysis as required.
• Manage staffing levels, conduct regular reviews, delegate tasks, and organise team training.
• Ensure CRM and ERP systems are updated accurately and regularly.

Requirements

• Minimum 1 year of experience in a Sales Office Management or Supervisory role.
• Proven background in the building materials or manufacturing industry.
• Strong communication and interpersonal skills with the ability to build effective relationships with customers and colleagues.
• Customer focused approach with strong problem solving skills.
• Experience managing and developing a team.
• Confident IT user with experience in CRM systems, Microsoft Office, and ERP platforms.
• Able to work at pace and meet tight deadlines.

This is an exciting opportunity for an ambitious professional to take ownership of a growing sales office, driving both performance and customer satisfaction.

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.