Sales Manager

Fenwick Limited; North East; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading department store group in North East England is seeking a dynamic Sales Manager for their Beauty division. You will inspire and lead a talented team, driving sales and ensuring exceptional customer service. Candidates should have proven retail leadership experience and a passion for customer experience. The position offers a supportive management team and attractive benefits including holiday entitlements and discounts.

Benefits

28 days holiday plus options to buy more

Birthday off

Up to 25% colleague discount

Interest-free loan for workwear

24/7 GP and wellbeing support

Qualifications

• Proven retail leadership experience.
• Ability to motivate and inspire teams.
• Strong customer service focus.

Responsibilities

• Inspire your team to deliver excellent customer service.
• Drive sales and commercial success.
• Lead and develop Team Leaders and Sales Advisors.

Skills

Leadership

Sales driving

Customer service

Team development

Commercial mindset

Job description

We are thrilled to be recruiting commercially driven Sales Managers to join our growing Beauty leadership team within the newly transformed Fenwick Newcastle Beauty Hall.

Home to the largest beauty offering outside of London, Fenwick Newcastle is a unique destination where customers experience the finest brands, innovative products, and expert services all under one roof.

This is an exciting opportunity to be part of our evolving beauty division, leading and motivating talented teams while shaping the future of beauty retail for us.

About the role

As a natural leader and role model, you will:

• Inspire your team to deliver the famous Fenwick hospitality every customer deserves.
• Drive sales and commercial success, always putting the Customer First.
• Lead and matrix manage, coach and develop Team Leaders, Sales Consultants and Sales Advisors, ensuring they are set up for success.
• Live our values: Own and Deliver, Respect and Work Together, Keep it Simple, and Be Bold and Courageous.

This is a fantastic opportunity to raise your profile within Fenwick and the wider beauty sector, while being supported by an experienced, high energy management team.

About you

• Commercially minded, with a passion for customer experience and service standards.
• A natural leader who thrives in a fast-paced, high-profile environment.
• Approachable, adaptable and resilient, with proven retail leadership experience.

What you’ll get when you join Fenwick

• 28 days holiday (increasing annually up to 33 days) plus the option to buy 5 more.
• Your birthday off – to be taken anytime in your birth month.
• Up to 25% colleague discount in all Fenwick stores and at fenwick.co.uk.
• Business Dress Loan Scheme – interest-free loan for workwear.
• WeCare – 24/7 GP, wellbeing advice and support.

About Fenwick

Since 1882, Fenwick has been the home of style, beauty and inspiration. We are proud to be the UK’s largest independent, family-owned department store group.

Today, over 2,000 colleagues power our stores, restaurants, distribution centre and support functions – from Digital to Buying & Merchandising.Together, we are evolving a heritage brand with a bold future.

Join us on our journey, where tradition meets transformation.