Sales Coordinator (Open Access)

Taylor & Francis; Abingdon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global publishing company is looking for a Sales Coordinator to join its Open Access team in Abingdon, UK. This role involves gathering and analyzing customer data, supporting sales proposals, and managing customer queries through Salesforce. The ideal candidate should have strong communication and organizational skills, be proficient in Excel, and possess an analytical mindset. The position offers a hybrid working model, allowing remote work three days a week, and excellent benefits including annual leave, medical insurance, and professional development opportunities.

Benefits

Excellent work/life balance

25 days annual leave

Medical insurance

Pension scheme

Life assurance

Employee assistance program

Qualifications

• Competent user of Microsoft Office with strong Excel skills.
• Experience with CRM systems, Salesforce is an advantage.
• Ability to work to deadlines and multitask effectively.
• Understanding of Open Access publishing.
• Confidence in training and coaching others.

Responsibilities

• Gather customer data from internal systems and analyze performance.
• Generate reports for customers to assist with account management.
• Support sales proposals and manage CRM database.
• Assist with global Open Access agreement setups.
• Respond to customer queries via Salesforce.

Skills

Organisational Skills

Analytical Mindset

Communication Skills

Customer Focus

Project Management Skills

Ability to Multitask

Tools

Microsoft Excel

Salesforce

Job description

Job Description

We have an exciting opportunity for a highly organised Sales Coordinator to join our successful Open Access team. This is an opportunity to learn and grow within a dynamic sales team by working collaboratively with internal stakeholders to help the implementation of Open Access agreements, including transformative agreements. The ideal candidate will have excellent communication skills, strong data gathering and analysis skills with a good eye for detail and a passion for connecting with customers to help develop collaborative partnerships.

We believe that great things happen when people connect face‑to‑face. That's why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our offices to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in‑person time in our office in Milton Park, Oxfordshire.

This role is open to candidates based in the UK. You must have the right to live and work in the UK. Closing date for applications : 2nd January 2026. Interviews will take place in January.

What you will be doing :

• Gathering customer data from a range of internal systems including publication data and metrics to analyse performance
• Using gathered data to generate reports for customers and sales to assist with analysis and account management processes
• Support all aspects of the sales team including assisting in sales proposals, management reports, updates to internal trafficking documents and data entry for sales / CRM database
• Supporting the set up and launch of global Open Access agreements
• Work with the internal Open Access commercial sales team to help meet divisional revenue objectives
• Responding to customer queries via Salesforce : troubleshoot situations as needed
• Manage customer workflows including investigating and implementing process improvements
• Provide training to internal stakeholders
• Provide external video training on a customer facing platform
• Understanding service needs of customers (internal and external)
• Conduct business user testing across a range of internal and external platforms
• Assist with author support and customer service

Qualifications

• A competent user of Microsoft Office must have strong Excel skills
• Experience with CRM systems – Salesforce an advantage
• Can work to deadlines effectively and be able to multitask
• Understanding of Open Access publishing
• Must be confident training and coaching others
• An analytical mindset
• Confident working under your own initiative and prioritising your time
• Strong organisational and project management skills, ability to multi‑task and prioritise work
• Demonstrate initiative and be self‑starting
• Able to work as an individual or as part of a team
• Excellent written and verbal skills
• A customer focused mindset

What we offer in return :

• An excellent work / life balance with a fantastic, flexible working culture and hybrid working (2 days per week from home)
• 25 days annual leave per year plus an extra day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover private medical insurance
• Employee assistance programme – offering 24/7 well‑being support
• Share Match – Plan that matches every share purchased with two free shares.
• Pension scheme
• Life assurance, plus optical and medical care

Training And Professional Development :

We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long‑term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support, and coaching that will get you where you want to be.

Interview process :

Once you have submitted your application, we may get in touch with you to complete a data based task, to enable us to better understand your skills. Following this, you will be invited to attend a competency‑based interview, either virtually or in person. Typically, we’d then finish the interview process with a final, 2nd stage interview before extending an offer to the successful applicant.

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non‑merit based factor.

This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.