Sales Coordinator

Interaction Recruitment; Swanland; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency in the UK is seeking a Sales Coordinator to manage the full sales cycle from customer engagement to order processing. This role involves ensuring customer satisfaction, coordinating orders, and contributing to performance reporting. The ideal candidate should possess strong communication and organizational skills, with proficiency in Excel. This position offers a salary between £30,000 and £35,000, along with benefits including a hybrid work model, a gym membership, and an annual bonus.

Benefits

Gym membership

Annual bonus

Pension contribution

Early finish on Friday

Cycle-to-work scheme

Qualifications

• Proven experience in customer service or sales coordination.
• Aerospace industry knowledge preferred but not essential.
• Strong proficiency in Microsoft Excel, including VLOOKUP and pivot tables.

Responsibilities

• Manage sales orders and oversee the order lifecycle.
• Build and maintain strong customer relationships through regular communication.
• Process monthly data and generate customer forecasts.

Skills

Customer service experience

Proficiency in Microsoft Excel

Organizational skills

Analytical abilities

Job description

Sales Coordinator (Brentwood)

Salary: £30,000 - £35,000
Benefits:

• Gym membership

• Annual bonus

• Pension contribution

• Hybrid working (3 days in-office, 2 days at home; office-only during initial training)

• Early finish on Friday (8 AM - 12 PM)

• Cycle-to-work scheme

We are seeking a highly organized, proactive, and efficient Sales Coordinator to join our team in Brentwood. In this role, you will manage the full sales cycle—from customer engagement through to order processing—while collaborating with internal teams to ensure timely deliveries, operational accuracy, and exceptional customer satisfaction. The ideal candidate will have strong communication and analytical skills, with the ability to thrive in a fast‑paced, cross‑functional environment.

Key Responsibilities:

Customer Management & Communication

• Build and maintain strong relationships with existing customers, including regular on‑site visits.

• Ensure high customer satisfaction by responding promptly to emails, calls, and inquiries.

• Provide professional, solution‑oriented support to enhance customer retention and satisfaction.

Order Management & Coordination

• Create and manage sales orders, checking stock availability and overseeing the order lifecycle through to dispatch.

• Work closely with internal teams (Operations, Procurement, and Warehouse) to resolve stock, supply, and delivery issues.

• Maintain an accurate order book, ensuring timely updates and full visibility of customer demand.

Data, Forecasting & Reporting

• Process monthly consumption data and generate customer forecasts, identifying growth opportunities.

• Prepare and present monthly KPIs, customer presentations, sales forecasts, and performance reports.

• Accurately process sales quotations within the specified timeframes.

• Regularly update the CRM system with customer data, forecasts, trip reports, and presentation materials.

Collaboration & Continuous Improvement

• Support senior management, supervisors, and the Business Development Manager with various tasks.

• Provide insights into trends, risks, and opportunities to improve service levels and sales performance.

• Contribute to process improvement initiatives to boost efficiency and customer satisfaction.

Experience & Skills Requirements:

Professional Experience

• Proven experience in customer service or sales coordination.

• Aerospace industry knowledge is preferred but not essential.

• Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, reporting).

• Experience working within cross‑functional teams.

• Excellent organizational, administrative, and problem‑solving skills.

• Strong analytical abilities, with the capacity to interpret data and generate accurate reports.

• Exceptional time management skills, able to manage multiple tasks simultaneously.

Personal Attributes

• Strong communicator with the ability to confidently liaise with senior management, colleagues, and customers.

• A sense of ownership and pride in the quality of work and contribution to company success.

• Team‑oriented with a collaborative working style.

• Detail‑oriented and consistently produces high‑quality work.

• Dependable, professional, and committed to maintaining a strong work ethic.

• Adaptable and flexible, with the ability to adjust to changing priorities.

• Self‑motivated with strong initiative and problem‑solving creativity.

• Ability to work independently with minimal supervision.

• Excellent time management and prioritization skills.