Sales Consultant - Existing Business

Epos Now Group; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global technology company is seeking a Capital Upsell Representative to engage existing customers in the UK. You will introduce flexible funding solutions, support the application process, and thrive in a target-driven environment. Ideal candidates possess strong communication skills and a proactive approach, especially in sales or customer success roles. Join us to make a direct impact on customer success and company growth.

Qualifications

• Strong phone-based customer experience.
• Able to explain products and value propositions clearly.
• Self-motivated with excellent follow-up skills.

Responsibilities

• Proactively contact eligible customers about Capital Funding products.
• Support customers through the application process.
• Achieve daily/weekly KPIs on calls and referrals.

Skills

Confident communicator

Target-driven sales

Organizational skills

Detail-oriented

Job description

🌍 About Epos Now

Epos Now is a global technology company empowering merchants across 74 countries with AI-powered POS systems, integrated payments, and embedded finance solutions. With over 80,000 business locations using our platform and access to more than 130+ apps and integrations, we help retailers, hospitality operators, and service businesses run more efficiently, make smarter decisions, and grow with confidence.

From smart POS systems and payments to flexible funding solutions through Epos Now Capital, we’re committed to giving business owners the tools they need to thrive.

📌 About the Role

We’re looking for a motivated and customer-focused Capital Upsell Representative to help our customers access flexible funding options through our partners.

In this role, you’ll engage existing customers, introduce funding solutions that support business growth, and guide them through the application process. You’ll operate in a fast‑paced, target‑driven environment where your work will have a direct impact on both customer success and company growth.

If you’re commercially minded, confident on the phone, and eager to develop your career in fintech sales—this role is for you. 💼✨

💬 What You’ll Be Doing

📞 Customer Outreach & Engagement

• Proactively contact eligible customers about Capital Funding products.
• Hold clear, value‑driven conversations tailored to customer needs.
• Support customers through the application process.
• Cross‑sell Instant Settlement and Epos Now Banking to EN Payments customers.
• Refer non‑EN Payments customers to the Upsell team.
• Achieve daily/weekly KPIs (calls, talk time, referrals, funded loans).

📱 Multi‑Channel Communication

• Conduct follow‑ups via phone, SMS, and email.
• Respond to interest generated by Back Office adverts and marketing campaigns.
• Maintain consistent messaging aligned with Product and Marketing.

📊 Pipeline Management & Reporting

• Keep CRM notes updated with accurate tags and outcomes.
• Report daily activity to the team.
• Share insights on customer behaviour to improve targeting and messaging.

🤝 Cross‑Functional Collaboration

• Provide feedback to Product to enhance customer journeys.
• Work with Marketing to optimise Back Office adverts.
• Support wider Upsell initiatives as part of a collaborative team.

🧩 What We’re Looking For

✨ Essential Skills

• Confident communicator with strong phone‑based customer experience.
• Comfortable in a target‑driven, fast‑paced sales environment.
• Ability to clearly explain products and value propositions.
• Highly organised with excellent attention to detail.
• Self‑motivated, proactive, and strong at managing follow‑ups.

🌟 Ideal Backgrounds

Candidates with experience in the following areas will thrive:

• Outbound or consultative sales
• Financial services or fintech
• Customer success or account management
• Contact centre or phone‑based sales
• Retail/hospitality managers looking to move into fintech

💼 Desirable Experience

• Selling financial or lending products (preferred but not essential).
• Understanding of capital or funding solutions.
• Experience with payments, SaaS, or small‑business products

🔔 Internal Candidate Note

If you are an existing Epos Now employee interested in this role, please discuss the opportunity with your line manager before applying.

You must ensure you meet the internal candidate criteria and can evidence the skills and behaviours required for this role.

📝 Application Process

The application process for this role includes:

1. Short screening call with our recruitment team.
2. If successful, a two‑stage interview process with the hiring lead.

This ensures we understand your experience, skills, and suitability for the role, while also giving you the chance to learn more about the team and Epos Now.