Sales Consultant

Retirement Villages Group; East Grinstead; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retirement community group is seeking a passionate Sales Consultant to join their team in East Grinstead. You will manage the full resale process and provide exceptional customer care to prospective residents, ensuring they find their ideal home. The ideal candidate will have proven property sales experience and strong relationship-building skills. This role offers competitive salary, commission structure, and numerous benefits including a pension scheme and enhanced annual leave.

Benefits

Competitive salary

Great commission structure

Pension scheme

Enhanced annual leave

Life assurance

Birthday day off

Employee Assistance Programme

Learning and development opportunities

Qualifications

• Proven experience in property sales, ideally in resales or retirement living.
• Consistent track record of meeting sales targets.
• Experience in using CRM systems and digital tools.

Responsibilities

• Manage the full resale journey from initial enquiry to completion.
• Provide exceptional customer care to prospective residents.
• Convert enquiries into viewings and offers.

Skills

Property sales experience

Communication skills

Relationship building

Negotiation skills

Organisational skills

Tools

CRM systems

Job description

We’re looking for a passionate and people-focused Sales Consultant to join our team, supporting two of our established retirement villages – Charters Village in East Grinstead and Gradwell Park in South Chailey.

Our communities are home to vibrant, welcoming residents who enjoy beautiful surroundings, high-quality homes, and a fulfilling lifestyle. You’ll play a key role in helping new residents find their ideal home and begin their next chapter within these thriving villages.

What You’ll Do

• Take ownership of the full resale journey – from initial enquiry through to completion.
• Provide exceptional, personal customer care to prospective residents and their families, guiding them every step of the way.
• Convert enquiries into viewings, offers, and completions, consistently achieving and exceeding sales targets.
• Present the lifestyle, amenities, and benefits of living within Charters Village and Gradwell Park with confidence and enthusiasm.
• Build trusted relationships with homeowners, residents, and colleagues to ensure smooth transactions and positive experiences.
• Maintain accurate CRM records and follow processes to ensure compliance and consistency.
• Liaise closely with Village Managers and the wider operations team to deliver seamless handovers and move-ins.
• Support local marketing and community events to raise awareness of available homes and drive interest.
• Represent RVG’s values of community, care, and excellence in everything you do.

About You

You’re an engaging, empathetic salesperson who genuinely enjoys helping people make meaningful life decisions. You combine commercial drive with warmth, patience, and professionalism, thriving in a customer-focused, relationship-led environment.

You’ll Bring

• Proven experience in property sales – ideally in resales, estate agency, or retirement living.
• A consistent track record of meeting or exceeding sales targets.
• Strong communication and relationship-building skills.
• A proactive, organised, and self-motivated approach.
• Excellent negotiation and closing ability.
• Confidence using CRM systems and digital tools.
• Flexibility to work weekends as required.
• A full UK driving licence.

What’s in It for You

• Competitive salary + great commission structure.
• Pension scheme.
• Enhanced annual leave.
• Life assurance.
• Enhanced maternity, paternity, and adoption pay.
• Birthday day off.
• Employee Assistance Programme.
• Retail discounts & wellbeing initiatives.
• Learning, development, and volunteering opportunities.

Ready to Join Us?

If you’re ready to make a genuine impact by helping people find their perfect home within two of the South East’s most respected retirement communities - and want to be part of a brand redefining later living in the UK - we’d love to hear from you!