Sales Consultant

IRD Consultancy UK; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury jewellery retailer in Colchester is seeking a Sales Consultant to cultivate long-term relationships with clients. This role emphasizes the importance of listening to clients' needs and delivering personalized service. Ideal candidates should have a strong sales background, exceptional interpersonal skills, and a track record of meeting sales targets. This position offers a unique opportunity to contribute to clients' significant life moments through meaningful sales experiences.

Qualifications

• Experience in sales, preferably in luxury goods or jewellery.
• Strong interpersonal skills to foster long-term client relationships.
• Proven track record of meeting sales targets.

Responsibilities

• Manage a personal client book for long-term loyalty.
• Use active listening to understand customer preferences.
• Meet and exceed sales targets and KPIs.

Skills

Sales acumen

Active listening

Relationship management

Negotiation skills

Job description

Sales Consultant

We are looking for a sophisticated, high-energy Sales Consultant who understands that selling fine jewellery is not a one-time transactionit is the curation of a lifelong relationship.

In this role, you arent just selling gemstones; you are becoming a trusted advisor during the most significant moments of our clients’ lives. You will balance a warm, empathetic approach with a fierce, results-driven mindset. You are someone who finds the "win" in both a closed sale and a client who returns year after year because they trust no one else.

Key Responsibilities

• Relationship Management: Proactively manage a personal client book, nurturing long-term loyalty through consistent, thoughtful follow-ups and personalized service.
• The Art of Discovery: Use deep active listening to uncover what makes a customer tick. You will identify their motivations, aesthetic preferences, and emotional drivers to present the perfect piece.
• Sales Excellence: Consistently meet and exceed monthly and quarterly individual sales targets and KPIs (e.g., Average Transaction Value, Conversion Rates, and Data Capture).
• Referral Generation: Provide such an exceptional, personable experience that clients naturally become brand ambassadors, driving new business through word-of-mouth.
• Closing with Grace: Confidently navigate high-value negotiations and overcome objection…