Sales Assistant - Champion - Wembley, London

London Designer Outlet; City Of London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading sports apparel distributor is looking for charismatic sales staff to maximise sales and deliver exceptional customer service at their Wembley store. Candidates should have demonstrable retail sales experience and excellent communication skills, with a strong ambition to meet company targets. The role involves enhancing customer satisfaction while ensuring adherence to company standards.

Qualifications

• Demonstrated experience in retail sales.
• Strong communication skills both written and verbal.
• Ambitious with a drive to achieve targets.

Responsibilities

• Maximise sales and provide excellent customer service.
• Follow company standards for customer service.
• Identify customer needs and respond to queries.

Skills

Retail sales experience

Excellent communication skills

Effective sales skills

Ability to handle multiple demands

Proactive client engagement

Strong customer service orientation

Job description

Responsibilities

• To maximise sales and provide excellent customer service at all times. Assisting customers in the selection and purchase of products.
• Following all Company standards in relation to customer service.
• Represent the Champion brand to the highest standards in all daily activities.
• To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators.
• To provide excellent levels of customer care surpassing customer expectations at every opportunity.
• To identify customer needs and answer all product-related questions. Displaying excellent product knowledge and therefore able to respond to queries regarding price, location, features and benefits of Champion merchandise.
• To follow Company procedures and processes to maintain security of stock, customer records and cash handling.
• To enhance and maintain brand standards of merchandise presentation and housekeeping.
• To take every opportunity to capture customer data in order to augment the Champion database and encourage repeat visits and customer loyalty.
• To resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management.
• To attend and participate in all store meetings and training events as required, ensuring good communication is maintained.
• To foster a team working attitude and be open to constructive feedback.
• To communicate all potential health and safety risks to the store manager and ensure any action complies with Company safety and security procedures at all times.
• To undertake any other tasks as outlined by the store management, being flexible in approach to the business demands.

Qualifications

• Demonstrable experience of retail sales
• Excellent communication skills, both written and verbal
• Demonstrable strong and effective sales skills
• Shows 'hunger' and ambition to achieve Company targets
• Successfully able to handle multiple demands and competing priorities
• Works effectively and efficiently
• Seeks opportunities to be proactive and pre-empt client needs
• Liaises frequently with customers to keep them fully informed
• Shows innovation and initiative in setting customer care standards

Personal Attributes

• Enthusiastic, self-confident and self-motivated
• Understand and represent the Champion brand attributes
• Demonstrates respect and politeness and regularly exceeds customer expectations
• Willing to adapt to change and driven to continually improve
• Always presents a professional image
• Prepared to go the extra mile to achieve targets

About the Company

Champion Europe, the leading distributor of sports apparel and footwear, wishes to recruit charismatic people to work as sales staff for the store at the Wembley store with professional experience in the sector.