Sales Assistant

British Heart Foundation; Bracebridge; On-site; GBP 40,000 - 60,000; Part time

Job summary

A renowned charity organization in Lincoln seeks a part-time Sales Assistant to join their retail team. This role involves engaging with customers, managing donations, and supporting online sales efforts. Ideal candidates are 18+, physically capable, and have excellent customer service skills. The position offers diverse benefits including annual leave and discounts. Flexibility to work weekends is essential.

Benefits

38 days annual leave

Health cash plan

25% staff discount

Cycle to work scheme

Qualifications

• You must be 18+ years old.
• Physically capable of lifting furniture.
• Comfortable using various technology like a PC and till.

Responsibilities

• Engage with customers to provide exceptional service.
• Organise and merchandise donated stock to maximise sales.
• Collaborate with E-Commerce team to boost online sales.
• Act as Keyholder when managers are off duty.

Skills

Customer service focused

Ability to lift large furniture

Technology comfortable

Creativity and confidence

Ability to guide volunteers

Job description

Overview

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability? Look no further - join us as a Sales Assistant in Lincoln. This is a part time role working 21 hours a week in one of our busy furniture stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. You'll join the team on a fixed term contract until 31/3/26.

Responsibilities

• Engage with customers, providing exceptional service and promoting our charity\'s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E-Commerce team to maximise online sales
• As a Keyholder, you\'ll be the go-to person when there isn\'t a manager on duty, keeping the store running and ensuring our customers have a great experience

Requirements / Qualifications

• You\'ll need to be 18+ years old to apply for this role
• Physically demanding role that will involve lifting large pieces of furniture
• You will be given autonomy in your role and will strive to continually build your knowledge of BHF
• DBS Check: consent to a basic criminal records check
• Inclusive candidate process: anonymous CV software during the application process
• Comfortable with technology: able to use a Till, PC, Smartphone and e-mail with ease
• Ability to work well under pressure and on your own initiative in a dynamic and fast-paced environment
• Positive, creative, confident, customer service focused and passionate about sustainability
• Comfortable guiding the activity of volunteers on the shop floor

What\'s important to us

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, BHF has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. We connect with local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.

Equality, Diversity and Inclusion

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group Kaleidoscope, and a growing number of employee network groups (Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

• 38 days annual leave (plus the option to sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Additional notes

• Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship
• Early applications encouraged; we may close the advert early