Sales and Technical Manager

TLD EUROPE; Kempston; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading aerospace services company in Kempston is seeking a Product Support Manager to oversee technical and sales support functions. This role involves collaborating with engineering, analyzing customer complaints, and training sales teams. The ideal candidate should have experience in providing expert technical support and leading teams in a dynamic environment. The position offers opportunities for growth in a company committed to innovation and sustainability.

Qualifications

• Expertise in providing technical support to sales and service teams.
• Experience in collaborating with engineering departments.
• Ability to analyze customer complaints and warranty claims.

Responsibilities

• Oversee technical and sales support functions.
• Lead a team of 3 people in promoting sales.
• Participate in tender processes with technical expertise.

Skills

Expert technical support

Collaborate with Engineering

Analyze warranty claims

Train sales team

Job description

TLD is a French company (an Alvest group company) operating in an international environment, a leader in the design, assembly, distribution and after‑sales service of airport assistance equipment (ESM). Our products are used in airports around the world. https : / / www.tld-group.com.

We develop innovative products (autonomous, hybrid, electric and sustainable vehicles) and contribute to the reduction of the environmental footprint of the aviation industry.

In order to meet and actively participate in environmental challenges, TLD is committed : We are a member of the 'Solar Impulse' foundation and the United Nations 'Global Compact' initiative which aims to promote Corporate Social Responsibility (CSR).

The Product Support Manager (PSM) reports directly to the Chief Operating Officer (COO) and is an integral member of the local Factory Steering Committee. Acting as the Sales Director for the OEM factory, you will ensure seamless communication with the Sales and Services Organization, including Area Sales Managers, Customer Service Managers and Area Service Technicians.

As a PSM based at our Kempston factory, you will oversee both technical and sales support functions for our Group Sales and Service Organizations. Leading a dedicated team of 3 people, you will play a crucial role in promoting sales and supporting our products.

Technical Support

• Provide expert technical support to internal sales and service teams.
• Collaborate with the Engineering Department to enhance product quality and performance.
• Analyze and address warranty claims and customer complaints effectively.
• Coordinate follow‑up actions on customer and product issues with the Engineering Department.
• Train Area Sales Managers and Area Service Technicians on product technicalities and competitive advantages.

Sales & Marketing

• Participate in tender processes, offering technical expertise in collaboration with the Sales & Service Organization.
• Develop, update, and publish product presentations for the factory.
• Benchmark and analyze competitor products to maintain a competitive edge.
• Host and engage customers during on‑site visits.