sales and reservation executive

Gillespie Recruitment ltd; City Of London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A premium hospitality group in Notting Hill seeks a Sales & Reservations Executive. You will manage reservations, build guest relationships, and coordinate bookings for events. Successful applicants will have experience in hospitality and excellent communication skills. The role offers a salary of £30,000–£35,000 and various benefits, including staff discounts and annual leave.

Benefits

28 days annual leave

40% staff discount

Free staff meals

Clear career development opportunities

Qualifications

• Previous experience in reservations or guest relations within hospitality.
• Exceptional communication skills, both verbal and written.
• Highly organised with attention to detail.

Responsibilities

• Manage and respond to all reservation enquiries.
• Build and maintain strong guest relationships.
• Coordinate bookings for private dining and special events.

Skills

Communication skills

Organisational skills

Hospitality knowledge

Problem-solving

Tools

Reservation systems

Microsoft Office

Google Suite

Job description

Overview

Sales & Reservations Executive, Notting Hill, London, £30,000–£35,000 per year, Full-Time

Are you a highly organised and customer-focused professional with a passion for hospitality and guest experiences? Gillespie Recruitment is seeking a Sales & Reservations Executive for a premium hospitality group in Notting Hill, London. This is a fantastic opportunity to join a dynamic team, manage bookings, and drive revenue across multiple venues.

Responsibilities

• Manage and respond to all reservation enquiries via phone, email, and online platforms.


• Build and maintain strong guest relationships, ensuring enquiries are handled professionally and warmly.


• Coordinate bookings for private dining, group reservations, and special events.


• Work closely with restaurant managers and front-of-house teams to maximise occupancy.


• Upsell premium experiences such as wine pairings, chef specials, tasting menus, and private dining packages.


• Cross-sell other venues and experiences within the group.


• Maintain up-to-date knowledge of menus, offerings, and events to provide authoritative recommendations.


• Track booking patterns, guest feedback, and occupancy to support operational planning.


• Provide administrative support for confirmations, events, and guest communications.

Candidate Requirements

• Previous experience in reservations, sales, or guest relations within hospitality.


• Exceptional communication skills, both verbal and written.


• Highly organised with excellent attention to detail.


• Comfortable using reservation systems and Microsoft Office/Google Suite.


• Proactive, problem-solving attitude, able to stay calm under pressure.


• Genuine interest in hospitality, food, and drink.


• Flexible availability, including occasional evenings and weekends.

Benefits & Perks

• 28 days annual leave, including bank holidays.


• 40% staff discount plus cost-price wine.


• 50% discount across all group hospitality sites.


• Free staff meals and coffee daily.


• Clear career development and progression opportunities.

If you’re a proactive and guest-focused professional ready to take ownership of reservations and sales in a premium hospitality group, apply today.