Sales and Inventory Administrator

Mitsubishi Electric – UK; Hatfield; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave

Flexible working - home or hybrid

Pension

Life Assurance

Private Medical, Dental Insurance

Discount platform

Cycle to Work Scheme

Sports & Social Club

Job summary

Mitsubishi Electric – UK is seeking a proactive service support coordinator to help the team meet SLAs by managing quotes, parts and returns, and delivering timely reports. The role involves close collaboration with the Divisional Service Manager and suppliers.

Training will be provided on our products and systems; rail industry experience is preferred but not essential. Flexible working options include home or hybrid arrangements.

Qualifications

• Experience producing quotations for spare parts and repair work.
• Strong stock/inventory control experience with liaising across factory and customers.
• Familiar with health & safety regulations and COSHH compliance.

Responsibilities

• Establish and maintain stakeholder relationships with suppliers and customer representatives.
• Produce quotations for spare parts and repair work following divisional guidance.
• Manage stock and inventory in liaison with factory and rail customers.
• Administer site visits, prepare accurate monthly reports, and complete timesheets in the CLIK system.
• Handle shipping, order processing and returns.
• Operate within the agreed customer SLA framework.
• Assist with workshop workflow planning and highlight repair priorities.
• Manage calibrated tools and ensure safety policies are followed.

Skills

Stakeholder management

Quotations

Inventory control

Reporting

Site visits

Health & safety

Job description

Job Purpose:

In this role, you will work directly with the Divisional Service Manager. Your focus will be helping the team meet Service Level Agreements (SLAs) by managing quotes quickly, handling parts and unit returns efficiently, and delivering accurate reports on time. Rail industry experience is not essential but preferred. You will receive full training on our products, systems and industry and market we operate in.

Job Purpose:

In this role, you will work directly with the Divisional Service Manager. Your focus will be helping the team meet Service Level Agreements (SLAs) by managing quotes quickly, handling parts and unit returns efficiently, and delivering accurate reports on time. Rail industry experience is not essential but preferred. You will receive full training on our products, systems and industry and market we operate in.

Requirements

Key Responsibilities:

• Establish & maintain stakeholder relationships including; suppliers and customer representatives.
• Produce quotations for spare parts and repair work following divisional commercial guidance.
• Stock management and Inventory control in liaison with factory and Rail customers.
• Site visit administration, accurate monthly reporting, timesheets to be completed in the CLIK service system.
• Shipping, order processing and return management.
• Process work within the agreed customer SLA framework.
• Planning - Assist with workshop workflow planning highlighting repair work priorities.
• Management of calibrated tools.
• Ensure all relevant Health & Safety, COSHH and Permit to work regulations are always adhered to, including customer drug & alcohol at work policies.

Benefits

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working
• Pension
• Life Assurance
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi
• Access to Mitsubishi's very own discount platform
• Colleague Referral Scheme
• Holiday Buy
• Long Service Awards
• Cycle to Work Scheme
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)