Operations Coordinator

Mitsubishi Electric – UK; Hatfield; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave 25 days + bank holidays

Flexible working - hybrid/remote

Pension

Private Medical

Dental Insurance

Cash Plan

Discount platform

Referral scheme

Holiday Buy

Long Service Awards

Cycle to Work

Sports & Social Club

Job summary

Mitsubishi Electric – UK is seeking an Operations Coordinator to support the Sales Channels by processing customer purchase orders on the SAP GUI and System 43, ensuring orders are fulfilled efficiently and on time. You will follow up orders to confirm delivery in full.

The role requires organised, detail-focused individuals who communicate confidently by phone and email, manage multiple tasks, and collaborate with logistics to resolve issues within SLAs. Hybrid working options are available.

Qualifications

• Organised and detail-focused.
• Confident communicating by phone and email.
• Customer-focused and professional.
• Comfortable using IT systems.
• Able to manage multiple tasks.

Responsibilities

• Processing customer orders using SAP.
• Tracking orders and managing backorders.
• Following up deliveries and providing ETA updates.
• Acting as a first point of contact for customers, VARs and Account Managers.
• Handling customer calls, emails and account queries.
• Managing returns, damages, invoice queries and delivery issues.
• Working with logistics teams to resolve queries within agreed SLAs.

Skills

Organised

Detail-focused

Confident communicator

Customer-focused

Multitasking

IT systems

Tools

SAP

System 43

Job description

About the Role

In order to support the Sales Channels achieve sales budgets and company targets, the Operations Coordinator is responsible for processing customers' purchase orders on the ‘SAP GUI' system and System 43, efficiently and in a timely manner, whilst fulfilling all order requirements. Following this Operations Coordinators will follow up all orders to ensure the delivery has been made on time and in full.

About the Role

In order to support the Sales Channels achieve sales budgets and company targets, the Operations Coordinator is responsible for processing customers' purchase orders on the ‘SAP GUI' system and System 43, efficiently and in a timely manner, whilst fulfilling all order requirements. Following this Operations Coordinators will follow up all orders to ensure the delivery has been made on time and in full.

Key Responsibilities

• Processing customer orders using SAP
• Tracking orders and managing backorders
• Following up deliveries and providing ETA updates
• Acting as a first point of contact for customers, VARs and Account Managers
• Handling customer calls, emails and account queries
• Managing returns, damages, invoice queries and delivery issues
• Working with logistics teams to resolve queries within agreed SLAs

We're looking for someone who is:

• Organised and detail-focused
• Confident communicating by phone and email
• Customer-focused and professional
• Comfortable using IT systems
• Able to manage multiple tasks
• A positive team player with a willingness to learn

Benefits

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working
• Pension
• Life Assurance
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi
• Access to Mitsubishi's very own discount platform
• Colleague Referral Scheme
• Holiday Buy
• Long Service Awards
• Cycle to Work Scheme
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)