Sales and Inventory Administrator

Mitsubishi Electric; Hatfield; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Annual Leave 25+ days

Flexible/Hybrid Working

Pension

Life Assurance

Private Medical & Dental

Discount Platform

Colleague Referral

Holiday Buy

Long Service Award

Cycle to Work

Sports & Social Club

Job summary

Mitsubishi Electric in Hatfield is seeking a hands-on administrator to support the Divisional Service Manager. You will help the team meet SLAs by rapidly managing quotes, handling parts and returns, and delivering accurate reports in a timely manner.

Rail industry experience is welcomed; full training on products and systems is provided, with flexible hybrid working and a comprehensive benefits package.

Responsibilities

• Establish & maintain stakeholder relationships including suppliers and customer representatives.
• Produce quotations for spare parts and repair work following divisional commercial guidance.
• Stock management and Inventory control in liaison with factory and Rail customers.
• Site visit administration, accurate monthly reporting, timesheets to be completed in the CLIK service system.
• Shipping, order processing and return management.
• Process work within the agreed customer SLA framework.
• Planning – Assist with workshop workflow planning highlighting repair work priorities.
• Management of calibrated tools.
• Ensure all relevant Health & Safety, COSHH and Permit to work regulations are always adhered to, including customer drug & alcohol at work policies.

Job description

Job Purpose:

In this role, you will work directly with the Divisional Service Manager. Your focus will be helping the team meet Service Level Agreements (SLAs) by managing quotes quickly, handling parts and unit returns efficiently, and delivering accurate reports on time. Rail industry experience is not essential but preferred. You will receive full training on our products, systems and industry and market we operate in.

Key Responsibilities:

• Establish & maintain stakeholder relationships including; suppliers and customer representatives.
• Produce quotations for spare parts and repair work following divisional commercial guidance.
• Stock management and Inventory control in liaison with factory and Rail customers.
• Site visit administration, accurate monthly reporting, timesheets to be completed in the CLIK service system.
• Shipping, order processing and return management.
• Process work within the agreed customer SLA framework.
• Planning – Assist with workshop workflow planning highlighting repair work priorities.
• Management of calibrated tools.
• Ensure all relevant Health & Safety, COSHH and Permit to work regulations are always adhered to, including customer drug & alcohol at work policies.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)