121 Account Manager

Mitsubishi Electric; Hatfield; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Annual leave 25

Flexible working

Pension

Life Assurance

Private medical

Discount platform

Referral scheme

Holiday buy

Long service awards

Job summary

Mitsubishi Electric in Hatfield seeks a proactive salesperson to grow and develop our customer base within a defined portfolio, aiming to exceed targets. You will represent Mitsubishi Electric to the highest standards, delivering a customer-centric experience and developing relationships across new and existing accounts.

Key responsibilities include regular phone contact, quote processing, handling inquiries, and driving orders and deliveries while expanding MEU-UK’s customer base and spend.

Qualifications

• Experience in sales or customer-facing roles is beneficial but not required.
• Strong communication and relationship-building skills.
• Good organisation and IT literacy with excellent phone manner.

Responsibilities

• Achieve and exceed sales targets set.
• Have regular contact with customers via the telephone.
• Process customer quotes.
• Answer any customer queries.
• Assist with customer orders and deliveries.
• Increase the number of trading customers with MEU-UK.
• Increase customer spending frequency with MEU-UK.
• Sell the full MEU-UK product range and upsell on all projects.
• Create, develop, maintain and actively work through a target list of potential customers.
• Work on new, non-spending and/or infrequent spending accounts and increase their spend.
• To be responsible for the data relating to your customers.
• Ensure that individual KPIs, measurements and tasks are completed and a structured sales process is followed.

Skills

Sales experience

Customer relations

Phone etiquette

IT literacy

Communication

Job description

Job Purpose:

This role is to grow and develop a customer base within a set portfolio to exceed agreed sales targets. You are expected to represent Mitsubishi Electric to the highest of standards, creating a customer centric experience for our customers. This will include prospecting for new customers while maintaining and growing existing accounts.

Experience:

• Industry experience and knowledge would be an advantage but not essential, you will be expected to develop and maintain customer relationships and have the ability to represent the company in a multitude of situations.
• Commercial experience and a proven sales track record would also be an advantage but not essential.
• This role requires good communication, organisational and relationship building skills as well as being IT literate and having excellent telephone manner.

Skills/Responsibilities:

• Achieve and exceed sales targets set.
• Have regular contact with customers via the telephone.
• Process customer quotes.
• Answer any customer queries.
• Assist with customer orders and deliveries.
• Increase the number of trading customers with MEU-UK.
• Increase customer spending frequency with MEU-UK.
• Sell the full MEU-UK product range and upsell on all projects.
• Create, develop, maintain and actively work through a target list of potential customers.
• Work on new, non-spending and/or infrequent spending accounts and increase their spend.
• To be responsible for the data relating to your customers.
• Ensure that individual KPIs, measurements and tasks are completed and a structured sales process is followed.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.