Operations Coordinator

Mitsubishi Electric; Hatfield; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Flexible Working - hybrid or home

Pension

Private Medical

Dental Insurance

Cash Plan Scheme

Discount platform

Colleague Referral Scheme

Holiday Buy

Long Service Awards

Cycle to Work Scheme

Sports & Social Club

Job summary

Mitsubishi Electric is seeking an Operations Coordinator in Hatfield to support Sales Channels by processing customer purchase orders on SAP GUI and System 43, and ensuring orders are delivered on time and in full.

You'll track deliveries, handle inquiries from customers, VARs and Account Managers, resolve issues quickly, and work with logistics to meet SLAs. The role offers hybrid/home working, 25 days holiday, pension, private medical, dental, and other Mitsubishi benefits.

Qualifications

• Experience processing customer orders in SAP GUI.
• Order tracking and backorder management.
• Clear communication with customers, VARs and Account Managers.

Responsibilities

• Processing customer orders using SAP; tracking orders and managing backorders.
• Following up deliveries and providing ETA updates.
• Acting as a first point of contact for customers, VARs and Account Managers.
• Handling customer calls, emails and account queries.
• Managing returns, damages, invoice queries and delivery issues.
• Working with logistics teams to resolve queries within SLAs.

Skills

Organised

Excellent communication

Customer-focused

IT systems proficient

Multitasking

Team player

Tools

SAP GUI

System 43

Job description

About the Role:

In order to support the Sales Channels achieve sales budgets and company targets, the Operations Coordinator is responsible for processing customers' purchase orders on the 'SAP GUI' system and System 43, efficiently and in a timely manner, whilst fulfilling all order requirements. Following this Operations Coordinators will follow up all orders to ensure the delivery has been made on time and in full.

Key Responsibilities:

• Processing customer orders using SAP Tracking orders and managing backorders
• Following up deliveries and providing ETA updates
• Acting as a first point of contact for customers, VARs and Account Managers
• Handling customer calls, emails and account queries
• Managing returns, damages, invoice queries and delivery issues
• Working with logistics teams to resolve queries within agreed SLAs

We're looking for someone who is:

• Organised and detail-focused
• Confident communicating by phone and email
• Customer-focused and professional
• Comfortable using IT systems
• Able to manage multiple tasks
• A positive team player with a willingness to learn

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi's very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)