Sales Administrator

Arden Personnel; Stratford-upon-Avon; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Sales Administrator in Stratford-upon-Avon to manage international sales orders and coordinate logistics. You will support the sales team by ensuring accurate and timely deliveries to clients worldwide. Candidates should be strong administrators with excellent Excel skills and a customer-first mindset. This full-time role offers up to £30,000 per annum with benefits including 22 days holiday, your birthday off, and a charity day.

Benefits

22 days’ holiday + bank holidays

Your birthday off

One charity day per year

Free onsite parking

Qualifications

• Strong administrator experience in a similar role.
• Confident in daily Excel use with formulas.
• Strong organization and attention to detail required.

Responsibilities

• Process and manage international sales orders.
• Arrange international shipping and liaise with couriers.
• Act as contact for international customers.

Skills

Strong administration skills

Excel proficiency (VLOOKUP/XLOOKUP)

Strong organization and attention to detail

Clear communication skills

Customer-first mindset

Ability to manage multiple priorities

Tools

Excel

ERP/CRM system

Job description

From order to doorstep: keep customers worldwide happy, informed and on time.

Stratford-upon-Avon | Fully office-based (no hybrid working) | Full-time, permanent.
Salary: up to £26,000–£30,000 per annum | Hours: 37.5 per week (flexible start between 07:30–09:30) | Free onsite parking

What’s on offer for this Sales Administrator role?

• 22 days’ holiday + bank holidays
• Your birthday off as an extra day’s holiday
• One charity day per year
• Premium tea & coffee, modern office environment

About the company

Our client is a multi-award-winning, design-led business that’s grown into a global brand since 2006, with products sold in 60+ countries and partnerships including 4 & 5-star hotels, Michelin-starred restaurants and major airline carriers.

The role

As Sales Administrator you’ll be the engine behind smooth international order processing—supporting the sales team, coordinating global shipments, and ensuring customers receive accurate, on‑time deliveries. It’s a great mix of customer service, order admin, Excel/spreadsheet work, and logistics coordination.

Key responsibilities

Order Management

• Process and manage international sales orders from entry to delivery
• Ensure accuracy of order details, pricing and customer information
• Monitor order status and proactively resolve issues or delays
• Raise and manage sales orders, invoices, despatch notes and credit notes

Logistics Coordination (Movement of Goods) (Full training will be given)

• Arrange international shipping and liaise with couriers, freight forwarders and customs agents
• Prepare/verify shipping documentation (commercial invoices, packing lists, export/customs paperwork, Certificates of Origin)
• Track shipments, follow up on delivery issues, and provide timely updates
• Review courier/freight invoices and raise discrepancies

Customer Support

• Act as a key point of contact for international customers/distributors (email & phone)
• Handle queries and resolve issues quickly to maintain excellent customer satisfaction
• Build strong relationships with repeat customers

Compliance & Documentation

• Maintain accurate records of orders, shipments and supporting documentation
• Ensure compliance with international trade processes and company procedures

Collaboration

• Work closely with sales, warehouses and external partners to keep everything moving
• Support forecasting and stock/inventory planning through accurate tracking

What we’re looking for?

Essential

• You will be a strong administrator, ideally in a similar role.
• Confident using Excel daily (formulas/lookup functions such as VLOOKUP/XLOOKUP)
• Strong organisation, accuracy, and attention to detail
• Clear communication skills and a customer-first mindset
• Able to juggle multiple priorities and deadlines

Nice to have (but not essential)

• Exposure to international shipping/export documentation, freight forwarders, customs processes
• Knowledge of Incoterms and customs regulations
• Experience using an ERP/CRM system

Interested?

We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.
Send your CV to [e-mail]
Call us on 01789 532220 Alcester or Redditch 01527 911700

Arden Personnel – Connecting Talent with Opportunity
Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.

We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
We want your experience with using a recruitment agency to be good and will always endeavour to get back to all applicants.
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Arden Personnel is an equal opportunities employer that welcomes applications from all age groups.
We recruit in the following sectors: Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, Supply Chain, Engineering and many others.