Sales Administrator

Smiths Group; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global engineering firm in Manchester seeks a Commercial Sales Support Specialist to provide exceptional customer service and manage the lifecycle of customer orders. You will work closely with sales teams, utilize ERP systems like SAP, and produce timely, high-quality quotations. Candidates should have prior experience in customer-facing roles and possess strong organizational skills. This full-time position offers a chance for career growth within a diverse and inclusive company.

Benefits

Competitive compensation

Career progression opportunities

Inclusive company culture

Qualifications

• Previous experience in a similar role within a customer-facing environment.
• Technical/engineering background is an asset.
• Able to work effectively in a dynamic and pressured environment.

Responsibilities

• Provide commercial sales support to Customers.
• Manage the cradle-to-grave lifetime of the order.
• Produce high-quality and timely quotations for products.

Skills

Customer Service

Organizational skills

Proactive teamwork

Sales support

Tools

SAP

PriceFx

Job description

Job Overview

You will be responsible for providing Commercial Sales support to designated Customers within a specific Sales Team (and the external John Crane Sales & Service personnel who support them). This support will cover such things as dealing with RFQs assigning product codes where required, Contract review and Order Entry onto our Business System (SAP) expediting to delivery and all post‑delivery queries, owning the demand from cradle to grave.

This is a great opportunity to join John Crane – a global leader in the industry with a good reputation in a fast‑paced and challenging role with a high level of responsibility and chance for career progression.

Core Responsibilities

• Deal with the total needs of the Customer JC External Sales & Service personnel in a professional manner, taking full responsibility and accountability to ensure they experience exceptional Customer Service at all times.
• Provide first‑point commercial support for key initiatives, bids, orders, scope of supply reviews, order reviews, returned goods investigations, complaints issues, etc., received from the Customer.
• Accurately load orders onto differing supply plants using our business system and liaise with them on the initial scope and any changing Customer requirements throughout the contract.
• Utilise Company pricing tools such as PriceFx and special Customer pricing within current departmental procedures.
• Understand standard drawings depicting our Products and clearly specify any change to these designs or a detail component drawing using the preferred systems within the Company.
• Manage the cradle‑to‑grave lifetime of the order.
• Work closely and professionally with other JC personnel and Departments to ensure you get all required assistance to respond to your Customer in an informative and timely manner.
• Produce high‑quality and timely quotations/bids for any product type.
• Manage any revisions to the bids and liaise with External Sales personnel and others to manage these revisions within requested times and at a level of detail at or preferably above what would be deemed required by the Customer.
• Commercially select product from given data for the full JC product range.
• Partake in and manage, as and when required, a complete resolution for account and credit queries, returned goods inspection/reports, and customer complaints.
• Conduct customer visits as required in support of sales initiatives and improved customer relationships.

Qualifications

• Previous experience in a similar role within a customer‑facing environment, ideally within a technical/engineering sales environment.
• Technical/engineering background is an asset.
• ERP systems experience, preferably SAP.
• Experience with providing commercial sales support.
• Able to work effectively in a dynamic and pressured environment.
• Excellent organisational prioritisation and time‑management skills.
• A proactive person able to work as part of a team.
• Customer Service qualifications an asset (NVQ/ILM).

Additional Information

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross‑business ERGs include Veterans Pride Network, Black Employee Network, and Neurodiversity.

Across our company we recognise excellence culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate, support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc).

Remote Work: No

Employment Type: Full‑time

Key Skills

• Defence
• Corporate Sales
• Firewall
• Legal Operations
• AC Maintenance
• Architecture

Department / Functional Area

Sales

Experience

years

Vacancy

1