SaaS Solutions Engineer (Client-Facing)

Sadler Recruitment Ltd; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading customer experience tech company is seeking a Technical Solutions Engineer for a maternity cover contract in London. The ideal candidate will have a strong technical background, excellent communication skills, and experience in customer-facing roles. Responsibilities include acting as the primary point of contact during project implementations, building relationships with customers, and implementing tailored SaaS solutions. This position offers a diverse work environment and opportunities for further career development.

Benefits

25 days annual leave (+ 8 bank holidays)

Cycle to work scheme

Life Assurance (x4)

Pension Scheme

Qualifications

• Proven experience in a customer-facing technical solutions or implementations role.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Excellent problem-solving skills and ability to troubleshoot technical issues.

Responsibilities

• Acting as the primary technical point of contact during project implementations.
• Build and maintain strong relationships with customers, ensuring their technical needs are met.
• Implementing tailored SaaS solutions to meet customer needs.
• Identify opportunities for improving implementation processes.
• Support testing cycles, diagnose and resolve technical challenges.

Skills

Communication

Problem-solving

Interpersonal Skills

Technical Documentation

Customer Requirements Analysis

Troubleshooting

Job description

A leading customer experience tech company is seeking a Technical Solutions Engineer for a maternity cover contract in London. The ideal candidate will have a strong technical background, excellent communication skills, and experience in customer-facing roles. Responsibilities include acting as the primary point of contact during project implementations, building relationships with customers, and implementing tailored SaaS solutions. This position offers a diverse work environment and opportunities for further career development.