SaaS Customer Success Manager — Hybrid, Growth & Impact

IMT Resourcing Solutions; Birmingham; Hybrid; GBP 35,000 - 41,000; Full time

Job summary

A financial technology business based in Birmingham is seeking a Customer Success Manager. You will onboard new clients, maintain strong relationships, and ensure ongoing client success. The role offers a salary of around £35,000 plus commission, along with benefits such as private medical insurance, life assurance, and 25 days annual leave. This is a hybrid position requiring 1-2 days in the office, with the rest working remotely.

Benefits

Private medical insurance

Life assurance

Competitive pension scheme

Electric car and cycle-to-work schemes

25 days annual leave plus bank holidays

Qualifications

• Proven experience in Customer Success or Account Management within a software / technology environment.
• Confident communicator, able to present to groups, lead client meetings.
• Strong organisational skills, able to manage multiple clients, tasks and deadlines.

Responsibilities

• Onboard new clients and set them up for long-term success.
• Build strong relationships with key contacts.
• Identify clients who may be at risk and put proactive support plans in place.

Skills

Proven experience in Customer Success or Account Management within a software / technology environment

Confident communicator

Strong organisational skills

Experience of renewal conversations, contract discussions, upselling and cross-selling

Comfortable using customer systems and data

Ability to multitask and manage your time effectively

Results-focused, client-centred

Hard-working, resilient and adaptable

A degree is helpful but not essential

Education

Relevant experience in customer success

Tools

HubSpot

Job description

A financial technology business based in Birmingham is seeking a Customer Success Manager. You will onboard new clients, maintain strong relationships, and ensure ongoing client success. The role offers a salary of around £35,000 plus commission, along with benefits such as private medical insurance, life assurance, and 25 days annual leave. This is a hybrid position requiring 1-2 days in the office, with the rest working remotely.