Rural Customer Services & Admin Adviser

Agent of NFU Mutual; Stornoway; On-site; GBP 23,000 - 28,000; Full time

Job summary

A rural insurance agency is seeking a Customer Services Adviser to join the team in Stornoway or Portree. This full-time, permanent role involves handling customer enquiries, managing paperwork, and providing administrative support within the office. Candidates should have a background in customer service, be organized, and have strong communication skills. The position offers a starting salary of £23,500 per year along with comprehensive training and career development opportunities.

Benefits

Full training in a friendly environment

Opportunity for career development

Qualifications

• Experience in a customer service or administrative role.
• Confidence in communicating with customers over the phone.
• Organized and comfortable handling paperwork and systems.

Responsibilities

• Provide day to day customer service and administrative support.
• Handle customer enquiries by phone and in person.
• Manage paperwork, sales administration, and general office tasks.
• Assist with basic bookkeeping and financial administration.
• Ensure the office runs smoothly and customers receive reliable service.

Skills

Customer service experience

Organizational skills

Communication skills

Reliability

Flexibility

Job description

A rural insurance agency is seeking a Customer Services Adviser to join the team in Stornoway or Portree. This full-time, permanent role involves handling customer enquiries, managing paperwork, and providing administrative support within the office. Candidates should have a background in customer service, be organized, and have strong communication skills. The position offers a starting salary of £23,500 per year along with comprehensive training and career development opportunities.