RTT Validation & Clerical Support Officer – Breast Imaging

Barts Health NHS Trust; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking a Band 4 RTT Validation & Clerical Support Officer to join their Imaging department. The role involves validating patient pathways, managing administrative tasks, and requires strong communication and computer skills. Candidates should have significant administrative experience and be familiar with NHS processes. This position offers an exciting opportunity to contribute to a vital service within a dynamic team environment.

Qualifications

• Must have significant administrative experience, including managing office systems.
• Previous NHS experience in patient pathway management is required.
• Must understand medical terminology and confidentiality regulations.

Responsibilities

• Validate and track referral to treatment processes for patients.
• Manage workload to meet patient pathway targets under pressure.
• Input and extract data using Patient Administrative Information Systems.

Skills

Administrative skills

Interpersonal skills

Communication skills

Data analysis

Computer literacy

Education

GCSE / A Level or equivalent

Tools

MS Outlook

MS Word

MS Excel

CRS / RISe / PACS

Job description

RTT Validation & Clerical Support Officer – Breast Imaging

Due to the expansion of our imaging service operating over7 days between the hours of 08:00 to 20:00, we are looking for a Band 4 RTT Validation & Clerical Support Officer to join our growing Administration team with in the General Imaging department at St Bartholomew's Hospital.

This is an exciting opportunity to undertake this new role within the Imaging Department the successful candidate will work within a busy and buoyant team. They will need to be able to multitask, use their own initiative and remain flexible in order to complete set tasks and deadlines.

The successful candidate will need to have or be willing to quickly gain an understanding of the Elective Patient Access Policy, RTT Guidelines, and DM01 requirements. Excellent communication, interpersonal and team work skills are essential as they will need to be able to manage their own workload to meet pre‑determined targets, sometimes under pressure. Computer literacy is also an essential requirement for this position.

The successful candidate will be expected to input/extract information from Patient Administrative & Radiology Information Systems, CRS, Qliksense and spreadsheets during their daily work.

It is essential to have strong administrative background with good organisational skills. The successful candidate will need to actively demonstrate our WeCare value and behaviours.

"PREVIOUS CANDIDATES NEED NOT APPLY"

Main duties of the job

The main purpose of this post is to actively validate and track the referral to treatment processes in a patient's diagnostic pathway. To escalate the following to service and clinical leads;

• Any delays due to insufficient clinical information to progress the patient's pathway.
• Pathways that require an event or a scheduled event to be brought forward in line with DM01 guidelines.
• Trends/key themes of incorrect requests/data entry against the individual patient pathways.
• Significant data quality issues/errors that may arise.

There are multiple roles and reserve lists may be maintained

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world‑class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high‑performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm‑free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment.

Person Specification

Qualifications

• GCSE / A Level or equivalent standard of Education (Including English/Maths)

Experience

• Significant administrative / secretarial experience including maintaining office and patient record systems.
• Previous NHS experience of patient pathway management and dealing with staff, patients and then public.
• Previous experience using CRS, RISe / PACS, Healthroster and Oracle systems.

Knowledge

• Familiar with medical terminology.
• Understanding of Confidentiality and Data Protection Act and able to maintain confidentiality and trust with an awareness of information governance requirements.
• A comprehensive understanding of the Diagnostic Patient Pathway and where it fits within the National RTT.
• Knowledge of computerised software packages including MS Outlook, Word, Excel, and CRS / RISe / PACs.

Skills

• Able to understand, analyse complex data and use information to monitor processes.
• Able to take initiative, work unsupervised and prioritise own workload in a busy clinical environment as part of a multi‑disciplinary team.
• Excellent interpersonal skills with the ability to maintain a calm, courteous and efficient approach at all times.
• Excellent written and verbal communication skills.
• Able to take and produce accurate minutes / records of meetings.
• Able to identify and deal problems as they arise.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.