RTA Small Claims Handler

Davies; Bolton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A claims management firm in Bolton seeks an experienced Small Claims Handler to manage litigated small claims track files. This position involves effective negotiation, documentation, and compliance with Court deadlines. The ideal candidate will have prior experience in file handling and strong communication skills. The role offers a hybrid work environment, combining both office and home working opportunities with competitive benefits.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

WeCare – 24/7 online GP

Death In Service – after 1 years’ service

Pension Contribution 5% Employee / 3% Employer

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Discounts at local retail outlets

Qualifications

• Experience should come from further education or practical work.
• File handling experience within a law practice or insurer is essential.
• Good understanding of Court Practice Rules is an advantage.

Responsibilities

• Manage a caseload of Small Claims Track cases efficiently.
• Undertake telephone discussions with clients and other parties.
• Draft Court documents and comply with deadlines.

Skills

Established experience in law

File handling experience

Good understanding of the highway code

Ability to plan and prioritise workloads

Excellent communication skills

Ability to follow instruction

Ability to work within a team

Job description

RTA Small Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

Are you looking to take your first steps into litigated file handling. If so we are looking for a Small Claims Handler to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.

Key Accountabilities

• Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.
• Delivery of agreed performance targets and quality standards
• Analysis of the available evidence to create an initial case strategy on liability and quantum.
• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
• Proofing witnesses, assessing their evidence and drafting statements.
• Drafting of Court documents and complying with all Court deadlines.
• Instructing, briefing and liaising with Counsel.
• Guiding the Defendant through the litigation process where required and setting expectations.
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
• Delegation of tasks where available and appropriate to other members of the team
• Dealing with correspondence and telephone calls within strict service level agreements
• Updating reports upon receipt of evidence as required.
• Adhering to Client Guidelines
• Ensuring they receive up to date and accurate information about progress when requested
• Ensuring files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations

Working Hours: 35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Primary location for this role is The Parklands, Bolton office. This role is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• Established experience in law through further education or experience
• File handling experience within a law practice or Insurer
• Good understanding of the highway code and basic road traffic act principles
• Ability to plan and prioritise workloads
• Efficient in a process driven environment
• Drive to achieve to take development opportunities when they arise with a positive attitude
• Excellent listening and verbal communication skills
• Excellent written communication skills and the ability to compose professional written communications
• Ability to follow instruction with attention to detail
• Ability to recognise when sensitivity and tact are required
• Effectively work within a team
• Basic knowledge of the Court Practice Rules

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation