Royal Hospital Chelsea – Welfare Administrator

Confederation of Service Charities; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Le Royal Hospital Chelsea recherche un Administrateur de Bien-être pour rejoindre son équipe Santé et Bien-être. Le candidat idéal sera la première ligne de contact pour les In-Pensioners, fournissant un soutien administratif et pratique essentiel pour garantir la qualité des soins. Ce rôle à plein temps de 41 heures par semaine exige une grande empathie, des compétences en communication et une approche proactive pour aider les anciens combattants dans un environnement prestigieux.

Qualifications

• Capacité à répondre aux demandes des In-Pensioners et à gérer les tâches administratives.
• Approche proactive et orientation vers le service client.
• Flexibilité et professionnalisme requis.

Responsibilities

• Répondre aux demandes quotidiennes des In-Pensioners et des familles.
• Coordonner le transport pour les visites à l'hôpital.
• Fournir un soutien administratif général au sein de l'équipe de Bien-être.

Skills

Empathie

Compétences en communication

Travail d'équipe

Job description

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Royal Hospital Chelsea – Welfare Administrator

We are looking for a compassionate and organisedWelfare Administratorto join our Health & Wellbeing team at the Royal Hospital Chelsea.

About the Role:

Reporting to the Head of In-Pensioner Welfare, you’ll be the welcoming face of our department—providing front-of-house support and being a key point of contact for our In-Pensioners, their families, and external stakeholders. You’ll assist with a wide range of administrative and practical tasks that help ensure our Army veteran residents receive the care and support they deserve.

Key Responsibilities:

• Respond to daily queries from In-Pensioners, families, and colleagues.
• Assist In-Pensioners with tasks such as form-filling, booking appointments, and troubleshooting devices.
• Coordinate transport and peer companions for hospital visits.
• Maintain accurate records and manage the issuing of mobile pendants.
• Support the planning of onsite activities, training, and workshops.
• Provide general admin support across the Welfare team.

About You:

• You’ll be empathetic and solution-focused. Professionalism, flexibility, and strong communication skills are essential, along with a proactive and supportive approach to teamwork.
• This is a full time role working an average of 41 hours per week
• If you’re enthusiastic, motivated, and eager to make a difference while working in a historic and rewarding environment, then we invite you to join our team.

About Us.

The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.

Our selection process.

Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:

• Ask for references from those you have listed on your application form
• Check your right to live and work in the UK
• Check any declarations you have made on your application form