Room Guide, Felbrigg – VH153

National Trust; North Norfolk; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking organization dedicated to conservation and community engagement as a volunteer room guide. This role is perfect for those who love sharing stories and making visitors feel at home. You will welcome guests, share fascinating insights about Felbrigg Hall, and ensure a safe and enjoyable experience for all. As part of the largest conservation charity in Europe, your contributions will help protect and care for special places, making a real difference in the community. If you are passionate about history and enjoy interacting with people, this opportunity is for you!

Qualifications

• Passion for sharing stories and engaging with visitors.
• Ability to assist diverse groups, including families and disabled visitors.

Responsibilities

• Welcome and assist visitors, providing information about Felbrigg Hall.
• Ensure visitor safety and comfort during their visit.

Skills

Communication Skills

Customer Service

Knowledge of Local History

Health and Safety Awareness

Job description

Role:
If only these walls could talk! That’s why our volunteer room guides make such a difference. They’re passionate about family stories, art and interiors, and love making people feel at home.
This role includes:

1. Welcoming every visitor!
2. Learning more about Felbrigg Hall, so you can share all that’s special – indoors and out.
3. Helping visitors to discover more, making suggestions so they can enjoy their day, their way.
4. Helping if people ask and thinking about the needs of all visitors, including disabled people and families.
5. Using your knowledge or skills, for example giving talks, helping with children’s activities, handling collections.
6. Showing visitors the safest routes out of the building in an emergency.
7. Helping visitors understand why we need to take care of special places and, if needs be, raising any concerns you have with staff.
8. Getting to know health and safety and evacuation procedures.
9. There might be some other activities that are of interest to you, that we could use your help with.

Time commitment:
Volunteering hours vary depending on the role and our opening times. We aim to be as flexible as possible and can discuss more with those interested in the role.

About the organisation:
At the National Trust we protect and care for places so people and nature can thrive. We look after hundreds of houses and close to a million objects, along with vast areas of coastline, countryside, and green spaces, for everyone’s benefit. With our staff, members, volunteers, and supporters, we’re the biggest conservation charity in Europe. Everyone can get involved, everyone can make a difference.

How to apply:
If you are interested in this role and would like to apply or would like more information, contact the Volunteer Hub at Merchants’ Place –
E: [e-mail]
T: 01263 519454.
Alternatively, you can complete an online registration form and your details will be sent to us directly. A link for the form can be found on our Volunteer Hub page on our website.