Roaming Income Management Advisor

Bromford; Stratford-upon-Avon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A social housing organization in the UK is seeking an experienced Income Management Advisor to support customers in managing their rent and maximizing their income. The role involves managing customer accounts, providing tailored advice, and preparing cases for court. The ideal candidate has experience in income recovery, knowledge of housing law, and excellent communication skills. This full-time position offers a mix of working from home and in the office, with a commitment to customer wellbeing.

Qualifications

• Proven experience in income recovery or tenancy sustainment within social housing.
• Confident communicator with problem-solving skills.
• Knowledge of welfare benefits, housing legislation, and court procedures.

Responsibilities

• Manage customer accounts with a focus on sustainable outcomes.
• Provide tailored advice on benefits, budgeting, and income maximisation.
• Prepare and present cases in court.

Skills

Income recovery

Tenancy sustainment

Effective communication

Data accuracy

Proactive problem-solving

Tools

Microsoft tools

Housing systems

Job description

A social housing organization in the UK is seeking an experienced Income Management Advisor to support customers in managing their rent and maximizing their income. The role involves managing customer accounts, providing tailored advice, and preparing cases for court. The ideal candidate has experience in income recovery, knowledge of housing law, and excellent communication skills. This full-time position offers a mix of working from home and in the office, with a commitment to customer wellbeing.