Roadside Assist Mechanic - Hertfordshire

The AA; England; On-site; GBP 28,000 - 45,000; Full time

Job summary

A national roadside assistance organization is seeking a Roadside Assistant Mechanic to provide roadside repair and support to customers across varying conditions. The ideal candidate will have strong technical and communication skills, relevant certifications, and a commitment to exceptional customer service. This full-time position includes ongoing training and various employee benefits, ensuring professional growth and support.

Benefits

Competitive salary

24/7 Employee Assistance Programme

Free breakdown cover

23 days holiday plus bank holidays

Company pension contribution

Qualifications

• Full driving license with 6 points or less, category BE preferred.
• Willingness to work shifts including evenings and weekends.
• Experience in customer service or mechanical roles preferred.

Responsibilities

• Support customers with roadside assistance in various conditions.
• Diagnose and repair vehicles on the spot or recover them.
• Communicate solutions effectively to customers.

Skills

Communication

Technical expertise

Problem-solving

Independent work

Team collaboration

Education

NVQ 2 in Vehicle Maintenance and Repair

Job description

Company description

Start your journey today; join the AA.

Join our Roadside Assistant Mechanic development programme and we’ll fine tune your expertise with ongoing support and training. If you’ve got the drive to succeed, we want to hear from you. By joining our development programme, you pledge to become a fully‑fledged Roadside Rescue Mechanic with us in the future.

Take a look at all things The AA at our YouTube channel: The AA - YouTube

Our commitments

• Salary: £42,000 OTE
• Basic Salary £28,550 + £3,500 location allowance
• Top performers can earn upwards of OTE £45,000!
• Eligibility for location allowance is based on your home postcode
• Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home).
• Sign on locations also available for discussion
• Each year, choose your standby hours preferences to suit your lifestyle and work life balance
• Bring your best self and we provide the rest, including; Van, full Uniform, Boots, and the best available equipment!
• Free breakdown cover from day one
• 23 days holidays (increases with service) plus bank holidays
• Up to 7% company pension contribution
• A famous brand that our customers love with industry leading training
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

This is the job

Your way with people really sets you apart and you understand not just what your customer wants, but how they feel - you’ll ask the right questions, explain your fix and love ensure your customer can get on with their day. You’re ready for anything, you’ll be there for them, anytime, anywhere and in any weather.

What will I be doing?

You’ll be

• A communicator: You're comfortable sharing your knowledge and information in a way that your customers understand the situation and feel safe that their needs will be taken care of
• A dedicated learner: Whilst on your journey to becoming a fully‑fledged patrol you will take every opportunity to soak up knowledge and learn from others. Whether that’s on the road or in a structured learning setting.
• A self‑starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers
• A fixer / problem solver: You will revel in utilising your technical expertise to solve a variety of issues. Whether that’s fixing the vehicle by the roadside or recovering the vehicle to a garage, you are the solution bringer and enable your customer to get on with their day

What do I need?

You’ll need

• NVQ 2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
• It’s essential that you have a full category B driving licence, with 6 points or less, If you don’t also have category BE (towing) we’ll fund it for you.
• To be happy working shifts, which could include evenings, weekends and Bank Holidays

Additional information

For more information on our full benefits package, including discounted home and motor insurance, take a look at our website, Taking care of you - AA Careers ()

As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.

Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.

You can apply today with or without a CV (if you wish to apply without a CV then please list your most recent experience along with your qualifications on the application form) by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre‑employment checks including work reference, credit and criminal record checks.

Ready for anything? Apply today