Risk Manager, Mediation team

Amazon; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading e-commerce platform in the United Kingdom is seeking a Risk Manager to handle critical disputes effectively. The ideal candidate will ensure compliance and protect customers and sellers within the product listings ecosystem. This role is key to maintaining a trustworthy shopping experience and requires strong decision-making skills.

Qualifications

• Passion for ensuring customer satisfaction and product compliance.
• Ability to manage disputes effectively.
• Strong decision-making skills.

Responsibilities

• Manage critical and high-impact disputes.
• Protect customers and sellers by ensuring compliance.
• Improve the health of the Amazon product listings ecosystem.

Job description

Overview

Job ID: 3085835 | Amazon UK Services Ltd. - A10

Nearly three decades ago, Amazon set out to be Earth’s most customer-centric company, where people can discover and purchase the widest possible selection of safe and authentic goods. As part of that mission, we obsess over earning and maintaining trust by ensuring that we provide a trustworthy shopping experience. We invest heavily in people and technology to protect customers, selling partners, brands, and advertisers from any form of fraud or abuse.

When we identify and remove a non-compliant or unsafe product offer or suspend a seller, advertiser, or rights owner due to a policy violation, we provide clear and actionable communications. We have a process to remediate policy violations, appeal enforcements, or dispute enforcements. If sellers remain dissatisfied with a decision Amazon took after reaching out to our support teams, they can seek resolution for most disputes through an independent mediation process, facilitated by the Centre for Effective Dispute Resolution. This redress mechanism enhances Amazon’s ability to appropriately protect sellers’ interests and expression.

Our dedicated EU Mediation team ensures that we hear and address selling partner pain points. The EU Mediation team is looking for a Risk Manager to manage critical and high impact disputes.

The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successfully listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers, but will help maintain the health of the Amazon catalogue and product listings ecosystem.

The ideal candidate: