Revive Receptionist/Technician: Hair and Beauty (23 hours per week, fixed term until 30th June 2026)

West Nottinghamshire College; Mansfield; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading educational institution in Mansfield is seeking a Customer Service Assistant to enhance the visitor experience at the reception. The ideal candidate will manage inquiries, supervise learners, and maintain stock levels in a commercial environment. Required qualifications include at least level 2 in relevant fields, along with strong customer service and IT skills. Flexibility in hours is essential, including evenings and weekends.

Qualifications

• Experience of direct customer contact in a front-line environment.
• Good standard of written and spoken English.
• Ability to handle money efficiently and accurately.

Responsibilities

• Assist in operating the reception till.
• Supervise learners on reception duties.
• Maintain and monitor accurate stock levels.

Skills

Customer service

IT skills

Teamwork

Adaptability

Education

Relevant qualifications to at least level 2

Level 2 or 3 Customer Service qualification

Job description

The ideal candidate will be able to deal with visitors and telephone enquiries, provide information about services and facilities and provide an excellent customer experience for all. You will be responsible for operating the reception till and supervise learners on reception duties, assessing their skills to meet awarding body requirements.

You will assist in maintaining and monitoring accurate stock levels for the efficient and effective running of the commercial salons and training session.

You should have relevant experience of direct customer contact in a front-line environment with hair and beauty experience, sound IT skills, appropriate qualifications to at least level 2, including a good standard of written and spoken English.

It is advantageous that you hold a level 2 or 3 Customer Service qualification plus personal experience of working or studying in Further Education.

You should also have the ability to handle money efficiently and accurately; the ability to work on your own initiative or as part of a team, and a flexible, adaptable and professional attitude. Some flexibility of hours will be necessary and will include evening and weekend working on a rota basis.

The role will require you to embed the college’s values, Respect, Integrity, Collaboration, Compassion and Ambition.