Review Officer

i-Jobs; Catford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Review Officer in Catford to support debt recovery for the Council. The role involves contacting clients, negotiating repayment plans, and ensuring compliance with laws and policies. Strong communication skills and knowledge of debt recovery processes are essential. This position offers a pay rate of £19.10 per hour for a contract duration of over 7 months.

Qualifications

• Must have knowledge of debt recovery processes and relevant legislation.
• Strong negotiation skills for managing repayment plans.
• Experience in maintaining accurate records using databases.
• Good at customer care and promoting equal opportunities.

Responsibilities

• Support debt recovery by contacting clients.
• Ensure actions align with laws and policies.
• Negotiate repayment plans and monitor payments.
• Maintain accurate records and comply with audits.
• Work with external partners for revenue collection.
• Contribute to improving work processes.

Skills

Knowledge of debt recovery processes and relevant legislation

Strong communication skills

Ability to negotiate and manage repayment plans

Experience in maintaining accurate records

Commitment to customer care

Job description

Review Officer

Location: 1 Catford Road, Catford, London, SE6 4RU

Start Date: ASAP

Contract Duration: 7+ Months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £19.10 per hour

Job Ref: OR17805

Job Responsibilities

• Support debt recovery for the Council by contacting clients through various channels such as phone, email, and letters.
• Ensure all actions align with laws, policies, and financial procedures.
• Negotiate and set up repayment plans, monitor payments, and use the Council's online payment system.
• Suggest improvements if any service weaknesses are found.
• Maintain accurate records and comply with audit requirements.
• Work with external partners to assist in revenue collection.
• Identify cases needing further enforcement and prepare debts for potential write‑off.
• Keep updated on relevant laws, procedures, and technology.
• Contribute to reviewing and improving work processes.
• Promote equal opportunities and customer care.
• Participate in performance evaluations and training.
• Perform other related duties as required.

Person Specifications

Must Have

• Knowledge of debt recovery processes and relevant legislation.
• Ability to negotiate and manage repayment plans.
• Strong communication skills for interacting with clients and partners.
• Experience in maintaining accurate records and using databases.
• Commitment to customer care and equal opportunities.

Nice to Have

• Experience working with local government or similar organizations.
• Familiarity with the Council's online payment systems and databases.
• Knowledge of the General Data Protection Regulation.

DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.