Returns & Customer Service Manager — Hybrid Leeds

Michael Page (UK); Leeds; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading global manufacturer based in Leeds is seeking a Customer Service & Returns Manager to lead the returns management process. This role involves optimizing returns, ensuring customer satisfaction, and collaborating with supply chain teams. Candidates should have experience in returns management, analytical skills, and stakeholder engagement. The position offers a salary between £45,000 and £50,000, along with generous holidays and company discounts. A hybrid working model is also available.

Benefits

Generous holiday allowance

Company discount

Free parking

Qualifications

• Experience in managing returns processes effectively.
• Ability to engage with stakeholders inside and outside the company.
• Proficient in data analysis to identify trends.

Responsibilities

• Oversee and optimise the end to end returns management process.
• Balance customer satisfaction and operational efficiency.
• Work closely with supply chain teams for parts function.

Skills

Experience in Returns Management within a customer facing role

Strong analytical skills

Extensive stakeholder engagement

Tools

SAP ERP System

Job description

A leading global manufacturer based in Leeds is seeking a Customer Service & Returns Manager to lead the returns management process. This role involves optimizing returns, ensuring customer satisfaction, and collaborating with supply chain teams. Candidates should have experience in returns management, analytical skills, and stakeholder engagement. The position offers a salary between £45,000 and £50,000, along with generous holidays and company discounts. A hybrid working model is also available.