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A public sector partnership organization in Manchester is seeking a Service Delivery Lead to manage sustainability projects. You will oversee a cross-functional team, ensuring project delivery within budget and quality standards. Applicants must have a Level 5 Diploma in Retrofit Coordination and 2+ years of relevant experience. The role offers a competitive salary and numerous benefits.
Lead and manage a cross-functional service delivery team of Retrofit Assessors / coordinators to ensure efficient operation of sustainability projects and initiatives and ensure QA function.
Develop and maintain relationships with internal stakeholders, including Sales, Product, and subject matter experts, to facilitate smooth contract execution.
Coordinate with internal and external partners, including supply chain partners, providers, and contractors, to ensure the work is done correctly and within budget and timeline and align project objectives and timelines. This will include management of evaluations / inspections after the retrofit to ensure that the installed measures are performing as expected.
Oversee project management activities, ensuring all projects are delivered in accordance with the agreed-upon scope and quality standards.
Monitor and report on the performance of retrofit operations delivery and support, providing insights and recommendations for improvements.
Track and manage the mitigation and resolution of service level risks and issues that arise, as well as escalated project risks.
Manage budgets and resources, ensuring projects are completed within financial constraints and to agreed quality standards.
Provide horizon scans and insights on what is current to lead on retrofitting of existing buildings in the public sector marketplace.
Analytical Skills: Ability to analyse data and metrics to inform retrofit sequencing, understand how all retrofit measures will be evaluated and the requirements for funding purposes.
Lead on PAS 2038 learning management planning and undertake training when available, supported by Capita.
Technical Knowledge: Understanding of energy systems, building materials, and construction techniques
Level 5 Diploma in Retrofit Coordination and Risk Management together with the necessary skills and knowledge to manage retrofit projects in compliance with the PAS 2035 standard.
You should hold at least 12 credits at Level 3 in a built environment subject.
You need to demonstrate competencies in areas such as project management and risk assessment, as defined by PAS 2035.
A minimum of 2 years of experience working on retrofit or energy efficiency projects is required in non-domestic retrofitting or energy audits to an approved standard.
Capita Public Service is an essential partner to the Public Sector. With over 40 years' experience, we partner with over 500 government and public bodies to tackle society's biggest challenges across Central Government, Local Public Service and Defence & National Preparedness. To support our stated ambition to be the Public Sector's go-to partner, the business has recently announced the creation of a new specialist internal function that brings together critical sales and sales enablement under a single leadership: a Win Centre of specialist integrated pursuit capability, delivered alongside Growth Strategy, Marketing, Products, Propositions & Solutions, Transactional Sales and Sales Operations.
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email our Talent Acquisition team if you need assistance with adjustments.
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Location: Manchester
United Kingdom
Time Type: Full time
Contract Type: Permanent