Retail Travel Advisor

TUI Group; Nottingham; On-site; GBP 12,000 - 15,000; Full time

Job summary

A leading holiday company in Nottingham is seeking a Travel Advisor to join the Retail Team. This role involves recommending holidays and ensuring exceptional customer service. You will work in a dynamic environment with opportunities for personal growth and holiday benefits. Successful candidates will have strong communication skills and a passion for sales. Flexibility is required for varied shifts that include weekends and bank holidays.

Benefits

Starting salary of £12.58 per hour

Commission scheme

Holiday benefits and discounts

Pension scheme

Life assurance

Qualifications

• Passion for inspiring customers and colleagues.
• Ability to exceed sales objectives.
• Confidence in investigating and resolving issues.

Responsibilities

• Inspire customers while ensuring great experiences.
• Achieve and exceed sales targets.
• Adapt to changes and challenges in customer engagement.
• Investigate and resolve complaints confidently.
• Receive training on systems for better service.

Skills

Customer service

Sales

Communication

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Arnold store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.