Retail Team Lead: Inspire, Coach & Drive Holiday Sales

TUI Cruises GmbH; Broxtowe; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading holiday company in Broxtowe is seeking an Assistant Manager to lead and develop their retail team. The role involves delivering exceptional customer service, achieving sales targets, and fostering team engagement. Ideal candidates will have strong leadership skills, be able to handle multiple tasks, and adapt to changing environments. The position includes a competitive hourly rate and various employee benefits.

Benefits

Competitive salary

Commission scheme

Holiday benefits and discounts

Pension scheme

Investment in development

Qualifications

• Proven passion for leading by example and delivering excellent customer service.
• Confident and fun motivator with a strong drive to achieve goals and sales targets.
• Skilled at balancing multiple tasks and motivated when challenges arise.
• Flexible to embrace change and adapt easily to new ways of working.
• Trusted mentor with an inclusive management style recognizing people as valued assets.
• An organized individual able to communicate effectively.
• Able to work varied shifts in line with shop times.

Responsibilities

• Lead by example and inspire your team to deliver excellent customer service.
• Coach and develop the team to collaboratively reach high performance and standards.
• Investigate and resolve questions or complaints effectively.
• Monitor customer feedback and improve satisfaction and loyalty.
• Assist with recruiting talent and maintaining engagement levels.

Skills

Leadership

Customer service

Team development

Sales targets achievement

Organizational skills

Flexibility

Job description

A leading holiday company in Broxtowe is seeking an Assistant Manager to lead and develop their retail team. The role involves delivering exceptional customer service, achieving sales targets, and fostering team engagement. Ideal candidates will have strong leadership skills, be able to handle multiple tasks, and adapt to changing environments. The position includes a competitive hourly rate and various employee benefits.