Retail Team Lead — Elevate Service & Sales

JD GROUP; Worthing; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retail company in Worthing is seeking a Supervisor to enhance customer service and support store management. You will oversee staff, ensure visual merchandising standards, and drive sales performance. The ideal candidate has supervisory experience in retail and strong communication skills. This role offers professional development opportunities, employee discounts, and a discretionary bonus scheme.

Benefits

Monthly discretionary bonus schemes

25% company discount on products

Access to counselling services

Health cash plans

Wide range of internal development courses

Discounted Gym memberships

Qualifications

• Previous supervisory or Team Leader experience in a fast-paced Retail/Customer Facing environment.
• Passionate about retail and understanding of the latest trends.
• Strong attention to detail and ability to maintain high standards.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries.
• Drive and exceed sales targets by monitoring staff service levels.
• Train and develop staff by assisting with new employee induction.

Skills

Supervisory experience

Customer service skills

Strong communication skills

Attention to detail

Coaching and mentoring

Job description

A leading retail company in Worthing is seeking a Supervisor to enhance customer service and support store management. You will oversee staff, ensure visual merchandising standards, and drive sales performance. The ideal candidate has supervisory experience in retail and strong communication skills. This role offers professional development opportunities, employee discounts, and a discretionary bonus scheme.