Retail Supervisor

Co-op Group; Washington; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail organization is seeking a Customer Team Leader to provide exceptional service and lead a dedicated team. You will develop team capabilities, ensure store operations, and maintain community relations. The ideal candidate should possess strong people and organisational skills, a genuine care for customer needs, and flexibility in working hours. This role offers full training and various employee benefits including discounts and healthcare services.

Benefits

36 days holiday

10% employer pension contributions

30% discount on all Co-op products

Virtual healthcare services

Full paid training

Employee assistance service

Qualifications

• Great people skills and the ability to build positive relationships with customers and colleagues.
• Flexibility to work a range of different shifts.
• Strong organisational and problem-solving skills.

Responsibilities

• Provide friendly and welcoming service.
• Develop team capabilities through coaching and training.
• Ensure store remains safe and operational.
• Manage diligence checks and stock accuracy.
• Support the store manager and deliver HR processes.
• Implement new products and services in-store.
• Build relationships and support the local community.

Skills

Customer care

Team leadership

Problem-solving

Organizational skills

People skills

Job description

Overview

Customer Team Leader – Location: Beacon Lough Road, Gateshead, NE9 6TA. Pay: £13.99 per hour. Contract: 20 hours per week + regular overtime, permanent, part time. Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full, paid training provided. You can apply for this role using your mobile device (no CV needed). You must be aged 18 or over to be a customer team leader at Co-op, as you will need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you’ll do

• Friendly and thoughtful service – provide friendly, welcoming, easy, helpful and thoughtful service daily, often taking ownership for managing the store and handling challenging situations.
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for customers.
• Support the store manager by deputising when they’re not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in-store – work with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in the local community, supporting the Store Manager with the delivery of the local Co‑op community plan.

What you’ll need

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team with hands-on work on the shop floor.
• Great people skills and the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow and develop leadership skills.
• Flexibility to work a range of different shifts.

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• Pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rota calendars shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Inclusion and recruitment

We’re building an inclusive workplace and welcome applications from everyone. We’re committed to accessible recruitment and offer reasonable adjustments on request. We are part of the Disability Confident scheme and will always offer an interview to disabled candidates who meet the minimum criteria for a job. If you’d like to be considered under the Disability Confident scheme, please indicate this when you apply. For more information about our recruitment process and diversity commitment, visit jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion-wellbeing.

Application process

As part of the application for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.