Retail Supervisor

Cotswold Outdoor Group; Topsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A retail outdoor brand in Topsham is seeking an experienced Retail Supervisor to support a dynamic team and ensure exceptional customer service. The ideal candidate will possess strong leadership skills, manage daily store operations, and help onboard new staff. Benefits include a competitive hourly wage, a performance bonus, and generous staff discounts. This role is suited for an individual who thrives in a high-energy environment and is passionate about outdoor activities.

Benefits

Performance bonus

Staff discount

Company pension scheme

Up to 33 days holiday

Wellbeing support

Qualifications

• Experience as a retail supervisor or in a similar supervisory role.
• Confidence in handling responsibility and solving problems.
• Ability to lead by example and build strong connections with team.

Responsibilities

• Support and guide a team to excel in customer service.
• Manage store opening and closing duties.
• Lead in absence of Store or Assistant Store Manager.

Skills

Leadership

Customer service

Problem-solving

Team management

Job description

Overview

Are you an experienced Supervisor who excels in a fast-paced, high-energy environment? We’re looking for a Retail Supervisor to:

• Support and guide a team to do their best work
• Deliver great service while keeping the store running smoothly
• Enjoy 40–60% discount on top outdoor brands
• Work 40 hours per week on a rotating schedule including weekends

Sound like your kind of role? Read on to find out more.

About us

We believe life’s better outdoors — whether it’s hiking hills, running trails, or simply escaping the everyday. But great adventures start with the right kit and advice from people who care.

That’s where you come in.

As a Retail Supervisor, you’ll play a key part in helping your team grow, supporting customers, and keeping the store on track. You’ll lead by example on the shop floor and step in to run things when the Store Manager is away.

We’re part of the Cotswold Outdoor Group, which includes Runners Need and Snow+Rock — three brands that share a love for the outdoors and a commitment to people and planet.

What you’ll be doing

• You’ll be a go-to person in store - trusted, knowledgeable and ready to take the lead when needed. In this role, you’ll:
• Help the team stay focused on their tasks, deliver excellent customer service and make the most of every sales opportunity
• Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis
• Mentor new colleagues and help onboard them confidently
• Manage store opening and closing duties as a key holder
• Cashing up duties accurately and efficiently
• Lead in the absence of the Store or Assistant Store Manager
• Keep the store safe, compliant and running efficiently
• Bring energy, organisation and motivation to your team

We’re looking for someone who

• Has experience as a retail supervisor or in a similar supervisory role
• Is confident handling responsibility and solving problems
• Leads by example and builds strong connections with their team
• Stays focused under pressure and knows how to juggle tasks
• Enjoys being hands-on in a busy, customer-focused environment

What you’ll get from us

We know that strong supervisors make a big difference, that’s why we’re serious about supporting you with rewards that reflect your role, ambition and wellbeing:

• £12.97 per hour per hour (£10.88 per hour for under 21s)
• Performance bonus of up to £750 per year (pro rata)
• Clear progression pathways and ongoing training — from leadership skills to expert product knowledge
• 40–60% staff discount across all our outdoor and active brands
• Up to 33 days holiday, with the option to buy more
• Access to wellbeing support including free, confidential services
• Perkbox membership – savings on food, travel, fitness, entertainment and more
• Company pension scheme to help plan for your future
• Hands-on experience in a fast-paced, values-driven environment

Everyone’s welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.

We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.

This advert may close early if we receive a high number of applications, so don’t wait too long to apply.