Retail Supervisor

Nisbets; Liverpool; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company in the retail sector is seeking a Retail Supervisor to oversee store operations and drive team performance. This role involves managing daily activities, ensuring excellent customer service, and maintaining health and safety standards. The position offers a competitive salary, performance bonuses, and great opportunities for career progression within the company.

Benefits

20 days holiday plus attendance bonus

Christmas gift payment

Staff discount up to 60% off products

Employee Assistance Programme with counselling access

Qualifications

• Experience in a retail supervisory role preferred.
• Strong communication and motivational skills.
• Ability to manage store operations effectively.

Responsibilities

• Oversee daily operations of the store, opening and closing.
• Manage team performance to achieve sales targets and KPIs.
• Conduct training and motivate team members.

Skills

Customer Service

Team Leadership

Sales Target Achievement

Health and Safety Compliance

Job description

In order to fully support the planned growth, we need to recruit a Retail Supervisor to support the Store Management team in overseeing the daily operations of the store. Demonstrate passion and drive in motivating a team of Retail Sales Advisors to achieve sales targets and KPIs by providing first-class customer service. Maintain high standards of presentation and health and safety compliance to create the best possible experience for every visitor. This role offers an opportunity to gain wider commercial awareness and understanding of how Nisbets operates and delivers market-leading products worldwide. Joining the team at Nisbets, you will be supported and guided in your career progression, with ongoing training to help you achieve your goals.

What will I be doing as a Retail Supervisor?

• Responsible for opening and closing the store in the manager’s absence.
• Manage daily floor plan, ensuring the right people are in the right place at the right time to drive results.
• Act as a role model to the team, demonstrate excellent end-to-end customer service, and motivate the team to do the same.
• Plan and execute motivational, inspirational, and informative team briefs throughout each day.
• Understand KPIs and how they are used to drive store results.
• Contribute to store sales targets and KPIs, including revenue, margin, conversion, footfall, quotes, and ATV, to maximize profitability.
• Lead store outreach activities, incorporating them into the daily plan, and demonstrate best practices during phone calls and visits.
• Identify revenue potential within the local area, including regular and new business opportunities.
• Perform general shop floor duties, including stock replenishment and processing deliveries, housekeeping, and stock management.
• Ensure the store consistently exceeds visual merchandising standards, including promotional areas, to meet compliance.
• Accurately complete stock audits in line with company policies.
• Ensure customer payment transactions are processed according to policy.
• Complete end-of-day reconciliation, investigate discrepancies, and report in line with policy.
• Complete daily floor walk documents to ensure store standards are maintained and understood by the team.
• Conduct weekly role-play scenarios to develop team skills in sales, conflict resolution, and outreach.
• Adhere to daily operating checklists, delegate tasks, and follow up to ensure smooth store operations.
• Treat all visitors with respect and consideration, using provided training to handle difficult situations positively.

What can I expect working as a Retail Supervisor?

• Competitive base salary of £27,000.
• Performance-related bonus paid quarterly, pro-rata for part-time roles.
• 20 days holiday plus an attendance bonus, which can add up to 4 additional days or a cash payment.
• Christmas gift payment.
• Ongoing training and support, both in-store and via our learning management platform.
• Excellent opportunities for career development within retail or the wider business.
• Access to hundreds of high street discounts.
• Staff discount on all products, up to 60% off own brand products.
• Employee Assistance Programme with 24-hour counselling access.