Retail Supervisor

CO-OP; Dartford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail cooperative in Dartford is seeking a Customer Team Leader to manage store operations and lead the team. Responsibilities include providing excellent service, coaching team members, and ensuring a safe and legal store environment. Ideal candidates will have strong people skills, organizational abilities, and a willingness to work flexible shifts. Competitive pay and comprehensive training provided.

Benefits

30% discount on Co‑op products

10% discount on other brands

Pension scheme with employer contributions

Access to Wagestream app

36 days holiday

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Ability to balance leading and supporting the team on the shop floor.
• Strong interpersonal skills to build positive relationships.
• Organisational and problem-solving abilities.
• Desire to learn and develop leadership skills.
• Flexibility to work varied shifts.

Responsibilities

• Provide thoughtful service and manage challenging situations.
• Coach and develop team members to foster inclusivity.
• Ensure store operations remain safe and legal.
• Manage stock accuracy and customer experience.
• Support the Store Manager and implement HR processes.

Skills

People skills

Organisational skills

Problem-solving

Leadership skills

Flexibility

Job description

Overview

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. You’ll help lead the store team — coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering great customer service and performing a wide range of store tasks such as restocking shelves and cleaning up spillages.

What you'll do

• Friendly and thoughtful service – provide welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan.

Qualifications / Characteristics

• The ability to balance leading and supporting your team while hands-on on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Details

• Pay: £13.99 per hour
• Contract: 12 hours per week + regular overtime, permanent, part time
• Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
• Full, paid training provided
• You can apply for this role using your mobile device (no CV needed)
• You must be aged 18 or over to be a Customer Team Leader at Co‑op, as you’ll need to authorise age-related sales.

Benefits and Training

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rota s shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Inclusion and Disability

Building an inclusive workplace. We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.