Retail Supervisor

Dufry; Birmingham; On-site; USD 37,000 - 47,000; Full time

Job summary

A leading travel retailer, Dufry, is seeking a Retail Operations Supervisor to enhance customer experience and manage store functions. Responsibilities include staff training, daily operations, cash management, and ensuring high standards of customer service. Join a dynamic team offering competitive salary and various benefits including discounts and opportunities for advancement.

Benefits

20% Discount at Hudson

50% Discount on Hudson Food and Beverages

Paid Time Off (PTO)

Medical, Dental, and Vision Insurance

Employee Recognition Programs

Referral Bonus up to $500

Qualifications

• At least one year of experience as a retail supervisor.
• Ability to work in a fast-paced environment.
• Strong product knowledge and ensure proper stock replenishment.

Responsibilities

• Assist management with daily store operations.
• Train new hires and provide daily coaching to the staff.
• Manage cash register tasks and ensure housekeeping standards.

Skills

Delegation skills

Leadership qualities

Time-management

Multitasking skills

Education

High School Diploma or equivalent

Job description

Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, we've been meeting the needs and desires of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

What we will offer you:

• Hourly Pay Rate: $18.00
• Full Time Schedule
• Shifts Available: All Shifts/must have open availability

Retail Operations Supervisor Key Responsibilities :

• Assist management with daily store operations, ensuring an awesome customer service experience.
• Handle store openings, closings, and shift change procedures.
• Manage cash register tasks, including spot checks, end-of-shift cash reconciliations, void processing, and deposits.
• Ensure staff arrive on time in full, clean uniforms, including nametags.
• Report staff tardiness and absences to management.
• Make sure customers are greeted promptly and served by well-trained associates.
• Effectively manage customer lines.
• Train new hires & provide daily training and coaching to the staff.
• Assign daily duties to sales associates and keep them informed about daily sales targets.
• Strong product knowledge and ensure proper stock replenishment and rotation.
• Maintain housekeeping standards (e.g., dusting, folding, sweeping, mopping).
• Stay alert to prevent theft and enforce policies to control internal shrinkage.

Required Qualifications:

• Ability to manage and help plan daily activities with Leadership
• At least one year of experience as a retail supervisor
• Strong delegation skills
• Experience providing supervision and support to store staff
• Approachable and interactive leadership qualities
• Ability to work in a fast-paced environment
• Strong time-management and multitasking skills
• High School Diploma or equivalent

Other Benefits:

• Daily Pay: Receive your earnings as you work
• 20% Discount at Hudson, 50% Discount on Hudson Food and Beverages
• Paid Time Off (PTO)
• Personal and Parental Leave Programs
• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Employee Recognition Programs
• Opportunities for Advancement and Growth
• Referral Bonus up to $500

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.