Retail Store Manager

Les 100 Ciels; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A luxury retail brand is seeking a dedicated Store Manager for its London store. In this role, you will lead daily operations and inspire your team to deliver exceptional customer experiences. Successful candidates will have a passion for luxury retail and strong commercial awareness, combined with a proven ability to develop teams. This is an excellent opportunity to embody the brand's values and significantly contribute to its success in building a loyal customer base.

Qualifications

• Passion for luxury retail and strong commercial awareness.
• Proven ability to lead and develop teams.
• Experience in client-first service approach.

Responsibilities

• Lead daily operations of the store as a brand ambassador.
• Inspire team and clients with brand values and image.
• Drive client loyalty and ensure superior service experience.

Skills

Leadership

Customer service

Commercial awareness

Visual merchandising

Job description

Job Description

Store Manager - London

As a Store Manager for one of our London-based stores, you will be an ambassador for Les 100 Ciels, leading the daily operations of your store. You will inspire and motivate your team to deliver exceptional client experiences, build and maintain a loyal customer base, and drive profitable performance. This role is ideal for someone passionate about luxury retail, with strong commercial awareness and a proven ability to lead and develop teams.

Key Responsibilities

Brand Ambassador

• Inspire pride and passion for Les 100 Ciels within your team and clients.
• Embody the brand values and image and have a strong understanding of the brands DNA.
• Lead by example with a client-first approach, setting the tone for service excellence and a positive team culture.

Client Experience & Visual Merchandising

• Deliver and maintain Les 100 Ciels visual merchandising standards in line with brand guidelines.
• Build relationships with clients, driving loyalty and long term brand advocacy.
• Ensure a warm, personalised, luxury level client journey from first contact to aftersales care.
• Drive effective use of the current CRM whilst also working to build this.
• Uphold the highest standards of presentation and service across the team and ensure they are consistent with t...