Retail Shop Manager (Gosforth)

Cancer Research UK; Newcastle upon Tyne; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading charity in the UK seeks a Retail Store Manager in Newcastle upon Tyne. You will guide a diverse team, manage store operations, and drive fundraising efforts. Responsibilities include inspiring staff, ensuring excellent customer service, and adhering to budget targets. The ideal candidate will have experience in retail management and a passion for community engagement. This full-time role offers a salary ranging from £26,784 to £31,459 plus various benefits. Eligibility to work in the UK is required.

Benefits

Generous salary

Flexible leave allowance

Discounts on travel, gym membership, and technology

Confidential wellbeing support

Qualifications

• Experience of managing and inspiring a diverse team of people.
• Ability to work within targets and motivate others.
• Comfortable in lively environments and multi-tasking.

Responsibilities

• Guide, inspire and engage a team of paid staff and volunteers.
• Take responsibility for the commercial running of the store.
• Lead by example and provide excellent customer service.
• Maximise profit through effective cost control and sales.

Skills

Team management

Customer service

Commercial awareness

Target motivation

Flexibility

Job description

Endless pre-loved items. A crucial source of fundraising. A store that runs your way.

Retail Store Manager

£26,784 - £31,459 plus benefits

Reports to: Area manager

Department: Trading

Contract: Permanent

Hours: Full time 37.5 hours per week

Location: Gosforth Shop

Closing date : 21st December 2023 23:55 – this vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found.

Interviews: w/c 29th December 2025

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

About Us

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. We need to go further and faster. That’s why we’re looking for someone talented who shares our vision.

What will I be doing?

• Guiding, inspiring and engaging a team of paid staff and volunteers – including recruitment, retention and development of a diverse shop team.
• Taking ownership and responsibility for commercial running of your store, including display and merchandising, stock management, maintaining shop standards and layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Maximising profit through effective cost control and sales.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Organising and running creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• There will be a varied amount of manual handling and physical activity required within the day‑to‑day duties of the role.

What are you looking for?

• Experience of managing and inspiring a diverse team of people.
• Comfort working within targets and motivating others to achieve those targets.
• The ability to multi‑task in a lively environment.
• Working knowledge of what makes great customer service.
• Commercial awareness.
• Knowledge of high street fashion retail.
• Adaptability in changing situations, including being able to work effectively independently.
• An awareness of the price, value and worth of items.
• Flexibility – our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet business needs, we don’t forget that you have a life outside of work too.

[Download the full role profile]

What will I gain?

We support you with a generous salary and benefits package, a wide range of career and personal development opportunities, and high‑quality tools, policies and processes to enable you to do your job well.

Benefits include a substantial retirement plan, a generous and flexible leave allowance, discounts on travel, technology, gym membership, and much more. Our retail teams also have access to confidential wellbeing support from the Retail Trust.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; we won’t view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for a quick, fair, and objective assessment.

To support your training and development, you will spend 4 weeks in a training shop, learning from a Training Shop Manager – this may be at a different location to the role you applied for.

Because of the nature of this position, any offer of employment will be subject to a satisfactory basic DBS check.

For more information on this career opportunity please visit our website or contact us at [e-mail].

For more updates on our work and careers, follow us on Linked In, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from, and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures, especially those from ethnic minority backgrounds who are currently under‑represented.

We want every candidate performing at their best throughout the job application process, interview process, and while at work. Please inform us of any concerns or adjustments you might need so this can happen. Contact [e-mail] or 020 3469 8400 as soon as possible.

We are unable to recruit anyone below the age of 18 to protect young people from health & safety and safeguarding risks.