Retail Shift Manager

LIDL; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company is seeking a Premium Retail Manager to enhance experiences at Etihad Stadium. The role involves overseeing operations during events, ensuring exceptional service, and collaborating with various teams. Candidates should have leadership experience in hospitality and be skilled in managing diverse teams under pressure while maintaining compliance with safety standards. Strong organizational and technical skills are essential. This position offers a chance to shape elevated retail experiences in a prestigious setting.

Qualifications

• Proven leadership experience in food and beverage, hospitality, or similar service environments.
• Skilled in managing large, diverse teams in high-pressure settings.
• Strong track record of delivering exceptional customer service.
• Knowledge of food safety and health & safety legislation.
• Excellent organizational skills with the ability to manage multiple priorities.

Responsibilities

• Lead Premium Matchday Operations and oversee team briefings.
• Deliver gold standard service and inspire team excellence.
• Support seamless operations for non-matchday events.
• Collaborate with senior leadership to ensure event success.
• Champion compliance with food and health safety regulations.
• Manage stock and support sustainability initiatives.

Skills

Leadership

Customer service

Organizational skills

Team management

Tools

Excel

EPOS systems

Reporting tools

Job description

Premium Retail Manager – Etihad Stadium

We're looking for a Premium Retail Manager to lead the charge in delivering unforgettable experiences at one of the world's most iconic stadiums – Etihad Stadium, home of Manchester City FC. This role is all about elevating Premium Retail and entry‑level Hospitality spaces‑from matchdays to concerts and tours. You'll be the driving force behind smooth operations, exceptional service, and a team that thrives under your leadership.

Responsibilities

• Lead Premium Matchday Operations – Take ownership of multiple Premium GA and Hospitality spaces‑run team briefings, oversee supervisors and casual staff, and ensure everything runs like clockwork.
• Deliver Exceptional Experiences – Set the gold standard for service. Coach and inspire your team so every guest leaves with a story worth sharing.
• Support Non‑Matchday Events – From major concerts to stadium tours, keep operations seamless and standards high.
• Mobilise New Premium Areas – Be at the forefront of venue expansion plan, implement, and fine‑tune processes for new spaces.
• Collaborate Across Teams – Work hand‑in‑hand with logistics, staffing, health & safety, and senior leadership to make every event a success.
• Champion Compliance & Best Practice – Ensure food safety, health & safety, and operational excellence across all Premium spaces.
• Manage Stock & Sustainability – Keep inventory tight, reduce waste, and support efficiency initiatives.
• Recruit, Train & Develop Talent – Build and nurture a strong team pipeline for Premium Retail operations.

Qualifications

• Proven leadership experience in F&B, hospitality, catering, QSR, or similar service environments.
• Skilled in managing large, diverse teams in fast‑paced, high‑pressure settings.
• A strong track record of delivering exceptional customer service.
• Knowledge of food safety, health & safety legislation, and operational best practice.
• Excellent organisational skills with the ability to juggle multiple priorities.
• Strong administrative and technical skills – Excel, EPOS systems, and reporting tools.