Retail Shift Leader: Lead Your Team & Customer Experience

Tesco PLC; Clifton; On-site; GBP 27,000; Full time

Job summary

A well-known retail company in Clifton is seeking a Shift Leader to enhance customer service and maintain smooth store operations. This role involves overseeing shifts, guiding team members, and ensuring a well-presented store. Candidates should have a passion for customer service and be comfortable leading in the absence of a manager. The position offers a competitive salary, and the company supports flexible hours for new colleagues.

Qualifications

• Must be 18 or over.

Responsibilities

• Oversee store operations from the shop floor.
• Take ownership of running duty shifts and coordinating the team.
• Listen to customers and ensure they leave satisfied.
• Coach colleagues and provide feedback.
• Guide and support colleagues to maintain safety.
• Assist managers with performance measures.
• Set a great example for colleagues.
• Deliver a fuss-free shopping experience.
• Ensure the store is clean and presented well.
• Support seasonal and community events.
• Build relationships to create a positive atmosphere.
• Communicate effectively with the team.
• Lead in absence of the Manager.
• Make decisions flexibly to adapt to changes.
• Inspire the team to exceed expectations.
• Seek opportunities to enhance customer service.

Job description

A well-known retail company in Clifton is seeking a Shift Leader to enhance customer service and maintain smooth store operations. This role involves overseeing shifts, guiding team members, and ensuring a well-presented store. Candidates should have a passion for customer service and be comfortable leading in the absence of a manager. The position offers a competitive salary, and the company supports flexible hours for new colleagues.