Retail Shift Lead: Customer-First Operations

One Stop; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent retail chain in the UK is seeking a Shift Leader to manage daily operations and lead a team. The role requires excellent communication and problem-solving skills to enhance customer experiences. Responsibilities include overseeing store activities, solving operational issues, and ensuring a clean and safe environment. Ideal candidates should have experience in retail, a strong focus on customer service, and the ability to work in a fast-paced setting.

Qualifications

• Excellent communication skills to interact with customers and colleagues.
• Strong problem-solving abilities to address operational challenges.
• Proven customer service focus with a proactive approach.

Responsibilities

• Run duty shifts and lead a team to meet customer needs.
• Manage store operations ensuring safety and cleanliness.
• Coordinate staff schedules and maintain appropriate staffing levels.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

A prominent retail chain in the UK is seeking a Shift Leader to manage daily operations and lead a team. The role requires excellent communication and problem-solving skills to enhance customer experiences. Responsibilities include overseeing store activities, solving operational issues, and ensuring a clean and safe environment. Ideal candidates should have experience in retail, a strong focus on customer service, and the ability to work in a fast-paced setting.