Retail Service Assistant

The Goodwood Estate Company Limited; Chichester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hospitality company in Chichester is seeking a Retail Service Assistant to provide exceptional customer service at The Kennels Shop and Academy. You will create memorable experiences and ensure high standards are maintained. Ideal candidates are proactive multitaskers with excellent customer service skills and a friendly attitude. Previous experience in customer service is essential, and knowledge of golf is a plus. This full-time role requires dedication to delivering exceptional journeys for guests.

Benefits

Access to a comprehensive well-being programme

Qualifications

• Positive and friendly with a 'can do' attitude.
• Target and service-minded.
• Ability to anticipate guests' needs and exceed expectations.
• Experience in a customer service environment is essential.

Responsibilities

• Provide exceptional service in a fast-paced environment.
• Ensure high standards are maintained daily.
• Assist customers with queries while ensuring a positive experience.

Skills

Customer service

Positive attitude

Multitasking

Job description

Contract Permanent

Hours Full Time- Working 5 out of 7 days including evenings and weekends

Closing 17 December 2025

As our Retail Service Assistant you will be the welcoming face of The Kennels Shop and also at our Academy. Within this exciting role you will be providing exceptional service in a fast-paced environment, whilst ensuring Goodwood’s high standards are adhered to on a daily basis.

You’ll be an integral part of our team which prides itself on, providing memorable experiences, achieving Goodwood’s high standards, all within a progressive, fast paced, fun and inspiring team environment.

The ability to multitask and be proactive are a must within this role. You will be responsible for enabling our members and their guests to have an exceptional customer journey, whether they are checking in for an experience or you are serving them in our well stocked Retail Shop. You will effectively deal with all customer queries with a can ‘do attitude.

What you'll have:

• Positive and friendly with a “can do attitude”
• Target and service minded
• Ability to anticipate guests needs and exceed their expectations
• Previous experience of working in a customer service environment is essential
• A knowledge of Golf is beneficial but not essential

What you'll get:

• Access to a comprehensive well-being programme