Retail Service Advisor, 38 hours, Trafford Centre

Virgin Media; Manchester; On-site; GBP 24,000 - 29,000; Full time

Job summary

A national telecommunications company in Manchester seeks a Store Service Advisor to provide outstanding customer service in a retail environment. You will greet customers with warmth, confidently solve queries, and foster loyalty through excellent conversations. Ideal candidates will bring good communication skills and a proactive attitude. The role offers a competitive salary, private medical cover, and a strong pension scheme, along with generous leave policies.

Benefits

Competitive salary

Private medical cover

Excellent pension scheme

Generous annual leave

Qualifications

• A genuine passion for delivering brilliant customer service.
• Great communication and problem-solving skills.
• Confidence in handling challenging conversations with care and professionalism.
• A team player who brings positivity and energy to every shift.

Responsibilities

• Greet every customer with warmth, energy, and genuine interest.
• Handle account queries and tech challenges, always putting the customer first.
• Listen, understand, and offer solutions to build customer loyalty.
• Promote the benefits of staying connected with the company.
• Follow company policies and protect customer and business interests.

Skills

Customer service

Communication

Problem-solving

Team player

Job description

Who we are

At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.

You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.

What You’ll Be Doing

• Create standout moments – greet every customer with warmth, energy, and genuine interest.
• Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
• Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
• Live our brand – show customers the benefits of staying connected with Virgin Media O2.
• Own it – follow our policies, flag risks, and protect both our customers and the business.

Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team

The must haves

• A genuine passion for delivering brilliant customer service
• Great communication and problem-solving skills
• Confidence in handling challenging conversations with care and professionalism
• A team player who brings positivity and energy to every shift

The other stuff we are looking for

• A genuine interest in technology and how it can make life better
• Previous experience in retail, sales, or customer service (though not essential)
• A proactive attitude and team spirit to thrive in a collaborative environment

What’s in it for you

• A competitive salary of £24,587 per year
• Private medical cover
• Market-leading leave policies – maternity, paternity, neonatal, and carers leave
• 23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
• An excellent pension scheme, matching up to 10%
• Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.