Retail Security Officer: Visible Patrol & Customer Service

OCS; West Alvington; Remote; GBP 21,000 - 26,000; Full time

Job summary

OCS UK & Ireland is looking for a Retail Security Officer to protect customers, staff and stock in a busy retail environment. You will deter theft, patrol the store, monitor CCTV and respond to incidents with a professional approach.

The role requires a valid SIA license, strong observation skills, and the ability to handle difficult situations calmly. You will engage with customers, assist with directions, and escalate issues to management when needed.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• De-escalate confrontational situations calmly and professionally.
• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Skills

SIA License

Observational skills

Communication

Flexibility

Job description

OCS UK & Ireland is looking for a Retail Security Officer to protect customers, staff and stock in a busy retail environment. You will deter theft, patrol the store, monitor CCTV and respond to incidents with a professional approach.

The role requires a valid SIA license, strong observation skills, and the ability to handle difficult situations calmly. You will engage with customers, assist with directions, and escalate issues to management when needed.